Enhance customer service at Apple Retail as a Lead Genius, delivering top-notch technical support and repair services. Your expertise will drive efficient solutions and exceptional interactions at the Genius Bar.

Apple

Retail seeks a Lead Genius to foster robust customer connections while managing repair operations. This leadership role emphasizes troubleshooting Apple products and empowering customers through empathetic support. You will collaborate with team members and management to improve service efficiency and ensure outstanding customer satisfaction. Key Responsibilities:

- Provide technical support for Apple hardware and software
- Diagnose and resolve service issues promptly
- Educate customers on products and services
- Mentor team members to enhance performance
- Ensure operational readiness and store policies are followed Requirements:
- Retail or sales experience required
- Expertise in troubleshooting hardware and software
- Experience in mentoring or leading teams
- Bilingual in English and French for Quebec roles
- Attention to detail and strong organization skills Use your technical expertise and leadership to elevate the customer experience at Apple Retail.

📌 Lead Genius Customer Experience (Montreal)
🏢 Apple
📍 Montreal