About the RoleAs a Customer Support Specialist within our Delivery & Operations department, you will be on the front lines providing a stellar, high-touch experience to our diverse community, from Voice Over Talent to Enterprise clients. This role is unique because it blends proactive customer problem-solving with platform integrity; you'll not only resolveinquiries but also act as a platform guardian by reviewing jobs and investigating suspicious activity to ensure trust and safety. Working in a fast-paced environment, you'll leverage tools like Salesforce, Slack, and AI-powered support tech to tag cases, log bugs, and provide front-line insights that shape our product. You will report directly to the Manager, Customer Support.ResponsibilitiesTriage and Resolve: Prioritize and answer urgent cases, calls, and emails across multiple channels. Solve immediate customer challenges while proactively heading off future problems.Trust and Safety: Review jobs and packages to ensure legitimate postings are approved. Investigate suspicious users and execute steps to remove fraudulent accounts from the platform.Data and Insights: Tag 100% of your assigned cases with accurate dispositions, types, and sentiment to provide data-driven insights. Actively log bugs for the IT team.Cross-Functional Collaboration: Serve as a subject matter expert and educational resource. Attend interdepartmental meetings to share front-line insights regarding core customer challenges.Process Improvement: Embrace available tools and technology to recommend and execute efficiency improvements in interdepartmental Customer Support workflows.What You BringExperience & Education: A minimum of a College diploma in Marketing, Communications,



Business Administration (or equivalent), plus demonstrated experience in an advanced Customer Support role or related field.Language Skills: Must be fluent in English. Proficiency in Spanish is considered an asset.Technical Proficiency: Familiarity with Salesforce, Slack, and Google Suite. Experience with AI-powered support tools (including chatbots) and productivity platforms is a strong asset.Exceptional Soft Skills: Top-tier time management, agility, and the ability to juggle competing priorities with grace in a dynamic, fast-paced environment.Customer-First Mindset: A passion for delivering high-touch customer service by listening, empathizing, and anticipating needs. You excel at analyzing complex issues and collaboratively developing innovative solutions.In addition to competitive compensation, we offer a range of perks that support your growth, wellbeing, and day-to-day flexibility. Here’s what you can look forward to:Generous VacationPerformance Bonus ProgramLearning & Development SupportA Great TeamRemote Work DetailsWe champion workplace flexibility. This role is remote, but we still highly value in-person connection. You are always welcome to work from our Ontario hub, though it is never required. Should we ever need you to attend a specific event, we will fully cover your travel and lodging expenses.CompensationCanada (Remote): $50,000 – $55,000 per annumOur Commitment to Equity & AccessibilityVoices is an equal prospect employer committed to fostering an inclusive and accessible workplace. We welcome applications from individuals of all backgrounds and experiences.If you require accommodation during the recruitment process, please let us know, and we will work with you to meet your needs.#J-18808-Ljbffr

📌 Customer Support Specialist - $28 An Hour - Remote (Winnipeg)
🏢 Avee Health
📍 Winnipeg