Step into a rewarding career with the Canadian Investment Regulatory Organization (CIRO) as a Senior Complaints & Inquiries Specialist. Engage in a hybrid role that focuses on resolving investor inquiries and complaints promptly.
Located in Calgary, Montreal, Toronto, or Vancouver, this position is essential for the smooth functioning of CIRO's department. Your empathetic communication and analytical capabilities will help investors navigate their concerns while adhering to CIRO’s guidelines. It’s crucial to manage multiple inquiries efficiently while identifying trends and informing management of potential issues.
Key Responsibilities:
• Act as the initial contact for public investor complaints
• Provide comprehensive information about CIRO’s processes




• Collect and analyze investor feedback thoroughly
• Accurately assess public complaints and define actions
• Record all communications in the internal system meticulously
Requirements:
• Empathy and outstanding communication skills are essential
• Proven ability to articulate complex issues simply
• Attention to detail and understanding of market regulations
• Problem-solving initiative and robust research skills
• Bilingual in French and English preferred
Support investor protection and the integrity of Canada’s capital markets with CIRO.
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📌 Senior Inquiries Role at CIRO - Hybrid (Toronto)
🏢 CIRO / OCRI
📍 Toronto