Realstar is a fully integrated management firm providing a full range of investment and property management services for the last 50 years. It is one of Canada’s largest multi-residential asset managers on behalf of institutional and private investors. It manages over 22,000 rental apartments in six provinces with an asset value of more than $5 billion.

Realstar is headquartered in Toronto, and is part of Realstar Group which has over $9 billion of multi-family, hospitality and alternative real estate assets under management in Canada. www.realstar.ca/ www.realstargroup.com/

Realstar is seeking a Full-Time Leasing Administrative Assistant, who will support a variety of building administration tasks such as screening applications, scheduling showings, delivering customer service to residents, responding to all customer inquiries, residential concerns, maintain records in Yardi, assist residents with RentCafe and provide instruction to residents submitting maintenance requests to ensure a high level of customer satisfaction. Schedule includes every other weekend.

What we offer to employees:

Salary + apartment suite included

Employer paid benefits

Annual bonuses based on personal performance

Ongoing training programs

Awards for years of service

Opportunity for career development

Inclusive and diverse work environment

Annual holiday parties & summer BBQ’s

Responsibilities: Customer Service

Greet and interact with residents and prospects in a friendly and skilled manner

Promote a welcoming atmosphere

Demonstrate excellent customer service and a "can-do" attitude

Attend to resident concerns and service requests within 24 hours

Follow up with residents to ensure a high level of customer satisfaction

Handle office administrative tasks, such as processing online applications,



creating notices, managing lease renewals, and other duties related to support daily operations

Organize, promote and execute resident events (i.e. holiday parties and summer barbeques) Leasing & Administration

Schedule property showings with prospects

Process leasing applications including completion of background and credit checks

Ensure rents are collected and deposited on a timely basis

Negotiate lease renewals in conjunction with established targets

Utilize Yardi to record transactions and run various operating reports

Conduct market surveys and analyze how the property compares to the current market

Recommend leasing rates and in-suite turnover work to the Area Manager

Actively promote various referral programs to existing residents and prospects

Qualifications

Background in residential property management or related business experience (leasing apartments, selling condominiums and office administration)

Excellent written and verbal communication and interpersonal skills

Good working knowledge and ability to use computer software, Microsoft Word, Excel, Yardi and RentCafe

Display a professional/presentable appearance

Bilingualism English and French

We thank all those who apply, but only those selected for an interview will be contacted. Realstar is committed to reflecting the diverse communities we serve. We encourage applications from our diverse communities, including Indigenous Peoples, persons with disabilities, women, visible minorities, LGBTQ+ persons and those who are able to speak fluently in a language(s) other than English.

Realstar supports equal opportunity initiatives. Accommodation will be provided in all stages of the hiring process. Contact us for any accommodation requests, and we will work with you to meet your needs.

📌 Leasing Administrative Assistant (Pointe-Claire)
🏢 Realstar
📍 Pointe-Claire