Library Assistant, Service Desk (Permanent Part time)

Position Title Library Assistant, Service Desk (Permanent Part time)

Position Summary The Library Assistant, Service Desk is part of a larger team of service providers in the library that delivers welcoming, responsive and proactive library service, both in person and virtually, to RDP students, faculty, staff and the Central Alberta community.

Under the direction of the Library Coordinator, the Library Assistant, Service Desk, is responsible for providing a variety of responsive services to RDP students, faculty, staff, and members of the public. The incumbent’s main responsibilities include: the provision of patron and membership services, reference support, technology support and troubleshooting, and materials handling and collection maintenance support.

This position exists in a cross-trained learner-centered environment which provides resources, technology and support for creation, collaboration and lifelong learning. The integrated service model requires all employees to maintain the necessary skills to facilitate access to services, direct enquiries appropriately and engage students and other library patrons in their learning.

Library employees are committed to the library’s vision and teaching at the desk ( TATD ) philosophy, intellectual freedom and other key principles of librarianship, including upholding and modelling the Canadian Federation of Library Associations position statements on Intellectual Freedom and Diversity and Inclusion.

Position Responsibilities

Responsibilities of the Library Assistant include:

- Deliver consistent, student and customer-focused Circulation & Patron Servicesto ensure these services meet the highest quality standards and adhere to RDP policies and Library procedures.
- Provide responsive and timely technology support and troubleshooting tocontribute to the success of students and other library users and facilitate access to and use of library and RDP resources.
- Utilize the Teaching at the Desk Philosophy ( TATD ) to provide reference services and promote the development of digital and information literacy skills to empower students and other patrons to become independent and critical information seekers and consumers.




- Provide materials handling and collections maintenance to develop a broader knowledge of the RDP collections and connect collections with students and other library users in a timely fashion.
- Contribute to individual and Divisional success so we are nimble and adapt to evolving technologies and trends and the changing needs of students and other library users.

Required Qualifications

Education:

- Two (2) years of post-secondary training, completion of a community college certificate including trades apprenticeships or equivalent.

Other Required Competencies:

- Experience using reference resources and processes at a post-secondary level, and a demonstrated ability to provide excellent reference and customer service.
- Experience using electronic resources and databases, computers, mobile devices and Microsoft Office, 0365 and social software applications.
- Experience with one or more citation styles ( APA , MLA , Chicago).
- Effective verbal and written communication, including interpersonal and conflict resolution skills.
- Ability to work effectively, independently, and collaboratively within a changing, progressive, team-oriented environment.
- Excellent interpersonal communication skills and demonstration of effective judgment, problem-solving and organizational skills.
- Strong customer service orientation and solid self-motivation and initiative.

Preferred Qualifications
- Previous experience working for Red Deer Polytechnic Library may be considered an asset.
- Experience using a library services platform ( LSP ), preferably WMS , is an asset.

Salary or Hourly? Hourly

Salary $29.67 per hour

Benefits and Compensation Information An additional 15% of the hourly rate in lieu of vacation, statutory holidays and benefits.

About Red Deer Polytechnic

Focused on advancing the economic and social priorities of Alberta, Red Deer Polytechnic ( RDP ) provides more than 100 industry-relevant credit and non-credit programs to approximately 11,000 credit, non-credit and apprenticeship students. With modern teaching and learning spaces, and state-of-the-art research and innovation centres,



RDP provides education and applied research opportunities in partnership with industry and communities.

Red Deer Polytechnic’s main campus is located on Treaty 7, Treaty 6 and Métis ancestral lands. This is where we will strive to honour and transform our relationships with one another.

Whatever brings you to Red Deer Polytechnic, we are glad you are here. And we look forward to having you as a valued member of our polytechnic community.

Competition Number

Competition Number 2026-A-122

Employment Type

Employment Type Permanent Part-Time

Number of Vacancies

Number of Vacancies 1

Desired Start Date

Desired Start Date 08/27/2026

Position End Date (if term-certain)

Position End Date (if term-certain) 04/30/2027

FTE

Hours of Work

Hours of Work Hours will vary 8-15 hours per week. From August to end of April each year. 8 months contract

Open Date

Open Date 07/29/2026

Close Date

Close Date 08/06/2026

Open Until Filled No

Note to Applicant

Red Deer Polytechnic fosters an inclusive learning and working environment where everyone can bring their full selves and share their unique talents. We are committed to being responsive to the evolving needs and expectations of our diverse community.

At RDP , we are committed to a merit-based hiring process, and we believe in an inclusive workplace that is fair, equitable, supportive, welcoming and respectful. We recognize, value, and leverage differences in identities, abilities, background, cultures, skills, experiences, and perspectives. Our practices are guided by the principles of the Alberta Human Rights Act and support the Truth and Reconciliation Commission of Canada’s Calls to Action.

Red Deer Polytechnic will provide job applicants with accommodations in accordance with the Alberta Human Rights Code. To request an accommodation, please contact [email protected] .

Special Instructions to Applicants

Supplemental Questions

Required fields are indicated with an asterisk (*).

- What is your highest level of education attained?
- GED/High School Diploma
- Post Secondary Certificate
- Post Secondary Diploma
- Bachelors Degree
- Masters Degree
- PhD

- How many years of experience do you have in this type of position?

- 0-1
- 1-3
- 3-5
- 5-7
- 7+

Documents Needed To Apply

Required Documents

- Cover Letter
- Resume

Optional Documents

📌 Library Assistant, Service Desk (Permanent Part time) (Red Deer)
🏢 Rdp
📍 Red Deer