Apply By: Wednesday, July 29, 2026 11:59 pm EDTEmergency Health Services Division / Emergency Health Program Management and Delivery Branch/Georgian CACCWhere Leadership Meets Impact – Lead the Georgian Central Ambulance Communications CentreDo you thrive in high‑stakes environments where every decision counts? Are you passionate about leading teams that deliver life‑saving services to communities across Ontario? If so, this is your opportunity to make a real impact.As Operations Manager at the Georgian Central Ambulance Communications Centre (CACC), you will plan, organize, and manage the day‑to‑day 24/7 operations of a critical emergency health hub. You’ll oversee communications staff responsible for receiving, prioritizing, and dispatching 9‑1‑1, emergency, and non‑emergency requests, while creating staff schedules based on call volume analysis and resource availability. Your leadership will ensure the delivery of a cost‑productive, high‑quality ambulance dispatch service, while managing budgets, human resources, and facilities. You’ll also build strong relationships with municipal and Indigenous partners and lead contingency planning to address potentially life‑threatening disruptions to ambulance services or hospital capacity.If you’re ready to lead with purpose and ensure that every call gets the response it deserves, apply today and help shape the future of emergency health services in Ontario.Please note: As this is a frontline essential position, your physical presence at the Georgian office is crucial to this role and this position will be fully onsite. There is a need to work 24/7 rotations which include nights, weekends, and potential holidays. This is to ensure management presence at CACC offices throughout the day and night.Leadership in the Ontario Public Service offers meaningful opportunities to lead impactful projects, collaborate with diverse teams, and shape policies, programs and services that positively influence the lives of millions of Ontarians, all within a supportive and inclusive work environment. Our leaders enjoy comprehensive benefit plans, a robust pension program, and challenging and rewarding work that will keep you motivated and fulfilled.About the jobAs the Operations Manager, you will:- Be an empathetic leader and support your staff through the stresses involved with prioritizing and dispatching 9‑1‑1, emergency and non‑emergency requests for ambulance services.- Ensure the operation and maintenance of an effective, cost‑efficient, quality land ambulance dispatch and emergency health communication service.- Empower your team to grow and develop to their full potential, fostering a culture of diversity, inclusion, equity and excellence.- Bring an innovative, digital mindset to your work, enabling you to incorporate new tools,



technology and practices to support the delivery of services through the Central Ambulance Communications Centre.- Provide advice, guidance and issues management support regarding service delivery to staff, senior management and stakeholders.Meet Your New TeamThe Emergency Health Program Management and Delivery Branch is responsible for ensuring there is strong operational alignment between all land and air service providers, healthcare service providers, municipal partners and First Nations communities.In this role, you will report to Lisa Egan, Manager, Georgian CACC. With 21 years of experience in Emergency Health Services, Lisa is a dedicated and accomplished leader known for fostering high‑performing teams, driving operational excellence, and leading with authenticity, collaboration, and compassion. As Manager of the Georgian Central Ambulance Communications Centre, she is committed to empowering staff, building strong relationships, and championing continuous improvement initiatives that enhance service delivery and support positive outcomes for patients, communities, and healthcare partners.Mandatory- Acquire the following certifications within 30 days of starting the role: Valid Standard First‑Aid, Targeted‑Responder CPR and Restricted Radio Operators Certificate.- Have a valid Ontario Class G driver’s license.- Possess a valid Criminal Record Check before starting.Leadership Skills- Established experience leading people and teams, with clear accountability for results, team development and performance. Set direction, coach others and build a culture of trust, inclusion and high performance.- Motivated and developed a team of individuals to deliver results in a rotational and on‑call 24/7 shift and highly stressful work environment.- Managed financial budgets and human resources, including labour relations issues.- Supported the effective delivery of programs and services through supervision, planning and coordinating daily operations of an assigned team.- Demonstrated the leadership behaviours, attributes and mindsets to lead the OPS into the future.Technical Skills- Knowledge of Ontario’s emergency health services system, governance, administration and operations.- Understanding of medical terminology and awareness of emergency medical practices related to land/air ambulance services.- Experience with, or ability to learn, computer‑aided dispatch equipment, radio/telephone systems, audio logging equipment in addition to knowledge of Ambulance Communications Officer (ACO)



certificate training.- Ability to interpret and accurately apply policy and legislation.- Knowledge of dispatch management practices and administrative skills to ensure staff scheduling meets operational demands.Communication and Stakeholder Management Skills- Establish and maintain strong working relationships with key partners and stakeholders.- Clearly and concisely discuss emergency issues with staff and provide advice and recommendations.- Strong written communication skills to prepare briefings and reports for management and stakeholders.Analytical and Issues Management Skills- Strong analytical and issues management skills to respond and resolve time‑sensitive, contentious and escalating emergency situations.- Investigate issues through in‑depth analysis and research to reconstruct the chronology of events when requested by stakeholders such as federal, provincial and municipal agencies or police services.Don’t meet every qualification?If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!How we support diversity, inclusion and accessibilityWe are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialised individuals, and people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions. Our hiring process is accessible, consistent with Ontario’s Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code‑protected grounds such as disability, family status and religion.About security checksA criminal or other federal offence record does not automatically disqualify you from the position. We consider each situation based on the position’s responsibilities. If a check is needed and you have lived outside of Canada in the past 5 years for 6 or more months in a row, or you are not a Canadian resident, you’ll need to provide an out‑of‑country police clearance certificate from the country you lived in. Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential.Language requirements and assessment: All external Ontario Public Service (OPS) job ads are posted in English and French. Check the “position(s) language” section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you’ll also need to pass a French‑language proficiency test.#J-18808-Ljbffr

📌 Georgian Cacc Operations Management Role - C$70,000 - C$75,000 A Year (Barrie)
🏢 Georgian Central Ambulance Communications Centre
📍 Barrie