Drive operational excellence at IntouchCX as the Vice President of Operations. Lead a high-performance culture while managing multiple client accounts and enhancing service delivery capabilities.

This senior position mandates a performance-driven leader to oversee training, quality control, and collaboration with global teams. The successful candidate will have over a decade of experience in contact centers and P&L; accountability, focusing on implementing best practices that improve margins and address client needs effectively.

Key Responsibilities:



• Foster collaboration on strategic plans with departments • Manage adherence to internal KPIs and corporate policies • Build a robust Operations team with mentoring and training • Direct audits to maintain compliance and process fidelity • Inspire teams and drive initiatives for positive improvements

Requirements: • 10+ years of contact center senior leadership experience • High school diploma required, postsecondary preferred • Significant experience in business process outsourcing • Proficient in Microsoft Office and preferable in Google Suite • Robust communication and analytical skillset

Lead transformative changes in operations and deliver exceptional client outcomes at IntouchCX. #J-18808-Ljbffr

📌 Vice President of Operations at IntouchCX (Winnipeg)
🏢 Intouchcx
📍 Winnipeg