Position Title: Dynamics 365 CRM Lead

Department: Information Technology

Compensation: $100,000 - $140,000 + annual bonus

Reports To: Associate Director, IT Applications

Location: Kitchener, Ontario

About the Role

We are hiring a Microsoft Dynamics 365 CRM Solution Lead to act as the overall solution lead and technical authority for Dynamics 365 CRM across North America. This newly created role will partner with internal stakeholders and external consultants to define, design, govern, deliver, and support CRM‑centric solutions that enable sales operations, planning, and customer engagement. You will lead key project management activities to ensure implementation work stays on track, and will remain the long‑term platform owner post go‑live, providing Level1 support, configuration updates, advanced reporting, and driving continuous improvement and automation.

Responsibilities

- Serve as the Solution Lead and technical SME for Microsoft Dynamics 365CRM across North America.
- Lead end‑to‑end CRM delivery work with internal IT teams and external implementation consultants, from discovery through go‑live and stabilization.
- Manage project delivery activities to keep implementation work on schedule, on budget, and aligned to scope.
- Build and maintain strong relationships with business and IT stakeholders to align priorities and drive decisions.
- Define and document business requirements, process flows, and future‑state design for sales operations, planning, and customer engagement.
- Apply functional and technical knowledge to guide solution architecture, including customization, data model decisions, and data migration strategies.
- Support testing strategy and execution,



including unit testing, integration testing, and UAT planning and coordination.
- Develop core enablement artifacts such as training materials, process documentation, and user training support.
- Drive strong governance practices to ensure solution quality, scalability, and alignment to business needs.
- Provide ongoing operational support for Dynamics 365CRM, including intake and prioritization of enhancements and issues.

Required Qualifications and Skills

- Educational background in Information Technology or a related discipline.
- At least 5 years of post‑graduate experience configuring Microsoft Dynamics 365CRM.
- Experience on at least one Dynamics 365CRM implementation in a leadership capacity (including project management responsibilities).
- At least 2 years of experience building CRM reporting outputs that feed into PowerBI or similar analytics tools.
- Working knowledge of data migration concepts including ETL/ELT processes and transformation mapping.
- Experience building integrations/interfaces with other systems using APIs.
- Solid communication and stakeholder management skills (able to translate business needs into system configuration).
- Experience supporting CRM architecture, customization, data model decisions, and testing using agile methodologies.

Benefits

- Competitive salary with annual performance bonuses.
- Comprehensive benefits package including health coverage, retirement plans, paid time off, and more.

e-STORAGE is Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, colour, religion, sex, national origin, sexual orientation, disability, or veteran status.

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