As Technical Manager, Operations you will lead operations and budget management, service delivery, project management, client relationships, health & safety, emergency preparedness and business continuity for an assigned portfolio.

Key Responsibilities

People Leadership

- Recruit, mentor, coach and develop team members.
- Recommend compensation adjustments, manage performance and conduct objective reviews.
- Support talent acquisition and retention initiatives.

Portfolio Management

- Oversee service delivery for client accounts or a complex single client.
- Ensure KPI objectives are met and develop service delivery regimes.
- Collaborate with internal and external stakeholders to resolve escalated issues.
- Implement efficiency improvements and sustainable practices.

Service Delivery Management

- Meet contractual obligations and monitor performance against metrics.
- Provide written and oral reports to clients and senior management.
- Maintain on‑call coverage and ensure quality, safety and timely delivery.

Client Relationship Management

- Build and maintain strong client relationships to ensure satisfaction.
- Act as focal point for service delivery escalations.

Risk Management and Business Continuity

- Develop and execute emergency preparedness, disaster recovery and business continuity plans.
- Coordinate incident management requirements with stakeholders.

Health, Safety and Environment

- Collaborate with HSE team to ensure compliance with legislation.
- Monitor and enforce safe delivery of work in all locations.

Project Management

- Develop and execute project plans for assigned initiatives.




- Oversee delivery and coordinate with stakeholders to minimize disruptions.
- Participate in company‑wide projects as needed.

Budget Management

- Prepare and monitor budgets for service delivery teams.
- Liaise with Finance to review and approve expenditures.

Regulatory Compliance and Procurement

- Maintain compliance documentation and collaborate with Procurement to source vendors.
- Ensure adequate inventory of tools and supplies.

Qualifications

- Community college diploma, trade school or technical bachelor’s degree.
- Minimum of 10 years of direct HVAC work experience.
- Solid service delivery and client obligations management skills.
- Experience in emergency preparedness and business continuity.
- Intermediate budget management proficiency.
- Excellent communication, influence, negotiation and written communication skills.
- Proven people leadership and client service orientation.
- Project delivery experience and continuous improvement mindset.
- Knowledge of health and safety requirements.
- Up‑to‑date knowledge of contact centre service best practices.
- Understanding of building management for repair requests.
- Preferred: Refrigeration and Air Conditioning Systems Mechanic – 313A (Commercial/Industrial) or PMP certification.

Compensation

This is a regular, full‑time position with a salary range of $96,322 – $120,402 per annum, based on qualifications, experience and performance.

Equal Opportunity Statement

BGIS is an equal opportunity employer. We value diversity and inclusion and provide accommodation during the recruitment process. If you require accommodation, please contact [email protected].

📌 Mechanical Engineering Operations Manager (Toronto)
🏢 BGIS
📍 Toronto