Medical Office Assistant, London HART Hub

Specialized Admin - (OPSEU)

Full-Time, Contract (End Date: March 31, 2028)

This posting is the result of a current vacancy

London, Ontario (London Zone)

- Application Deadline: August 11, 2026 -

The Medical Office Assistant, under the direction of the Manager, London HART Hub will primarily be responsible for administrative support to the inter-professional clinical team at the organization’s London HART Hub clinics.

As a member of an interdisciplinary team, the Medical Office Assistant manages and shares as required information collected from clients with the appropriate inter-skilled team members.

Consider revitalizing your career and making a difference in your community by joining our team!

WHAT WE'RE OFFERING:

- What you'll be making -Starting rate for this role is $25.30 per hour (Level 1 – Specialized Admin Grid):
1. Successful external applicants will start at Level 1, with grid progression based on seniority up to Level 8, $32.64per hour

- When you'll work-70 hours biweekly; Monday-Friday 8:30am-4:30pm
- Your pension plan–Immediately eligible for optional enrolment in the Healthcare of Ontario Pension Plan (HOOPP)
- What your benefits will be –9% in lieu of benefits

HOW YOU WILLBE MAKINGA DIFFERENCE:

- Greet and direct clients to appropriate resources and / orservices
- Provide clinic reception services both in person and viaphone
- Handle all correspondence including: email, fax andmail
- Scheduling and confirm patient appointments / tests / follow-ups and manage theclinic’s schedule
- Provide administrative support and perform administrativeduties
- Manage clientreferrals
- Enrollment of users in PS Suites including liaising for training and troubleshootingissues
- Ensure accuracy of clientdocumentation




- Update and maintain client Electronic Medical Record(EMR)
- Analyze data and relevant information to compose reports, compile statistics, andprepare correspondence andagendas
- Monitor inventory of medical supplies and materials and order asrequired
- Arrange for the proper cleaning and disposal of medicalmaterials
- Make recommendations for policy and /or procedureimprovements
- Participate in meetings asrequested
- Assist with drug screen and clinicsupport

WHAT YOU'LL NEED TO APPLY:

Police Vulnerable Sector Check Requirements

Successful candidates must have a Police Vulnerable Sector Check completed in the last six months. Interested applicants who reside in the City of London and are in need of a Police Vulnerable Sector Check (PVSC) are encouraged to apply for one as soon as possible as PVSCs in the City of London are currently taking approximately 5 weeks to be processed and offers of employment cannot be made without receipt of a PVSC.

We require the following qualifications:

- Medical Office Administration Diploma (primary proof of credentials will be required during the hiring process i.e. original degree/diploma or official transcript)
- Driver’s licence and access to a vehicle with adequate insurance to carry out job duties
- Current, satisfactory Police Vulnerable Sector Check (PVSC)
- Demonstrated ability to attend work regularly

We prefer the following qualifications:





- 2-5 years’ medical office administration experiencepreferred
- Experience with EMRs required including knowledge of medicalterminology
- Experience working with vulnerablepopulations
- Previous experience in handling confidential or sensitiveinformation
- Working knowledge of medicalterminology
- Knowledge of Harm Reductionprinciples
- Strong knowledge of general officeprocedures
- Knowledge of applicable data privacylaws

- Bilingual in both official languages, preferred;Une préférence sera accordée aux personnes possédant des compétences dans les deux langues officielles du Canada

INTERNAL APPLICANTS:

To be considered as an internal applicant, current staff members are reminded to apply using their @cmhatv.ca or @slwar.ca email address.

Our recruitment process allows us to learn about your previous work experience, your qualifications and your commitment to fulfilling our vision. While we appreciate the interest of all applicants, only those individuals being considered for a position will be personally contacted by someone from the interview team.

We welcome and encourage applications from all members of our community including persons of any gender, gender identity, gender expression, or sexual orientation, persons with disabilities, Indigenous persons, and members of visible minorities. If you require accommodations related to a disability at any point during the recruitment process, please contact [email protected]

Legal Notifications:

- For legal purposes our full business name is: Canadian Mental Health Association Thames Valley Addiction and Mental Health Services
- Artificial Intelligence is not currently employed in our recruitment processes

📌 Medical Office Assistant, London HART Hub
🏢 CMHA Thames Valley Addiction and Mental Health Services
📍 London