About Localii

Localii is a Winnipeg-based local marketplace connecting customers with their favourite neighbourhood grocery stores and essential businesses.

Our mission is simple: Your favourite store, right at your door.

As we continue to grow, we're looking for adaptable team members who enjoy learning new skills, solving problems, and helping build something from the ground up.

About the Role

This is not a traditional moderator position.

We're looking for an Operations Moderator who will act as an all-round team member, supporting different areas of the business as needed. No two days will be exactly the same.

You'll assist customers, vendors, and drivers while also helping with administrative tasks, data management, quality control, and various operational projects.

If you enjoy variety, learning new systems, and wearing multiple hats, you'll fit right in.

Responsibilities

Your day-to-day responsibilities may include:

- Responding to customer inquiries through chat, email, and phone
- Assisting vendors with onboarding, product updates, and account issues
- Supporting delivery partners with operational questions
- Reviewing and moderating products, stores, and platform content
- Data entry and maintaining accurate records
- Updating product information and pricing
- Processing spreadsheets and bulk imports
- Monitoring orders and resolving operational issues
- Reporting bugs or technical issues to the development team
- Assisting with testing new platform features




- Supporting marketing and promotional campaigns when required
- Performing general administrative duties
- Taking on additional projects assigned by management as business needs evolve

What We're Looking For

- Excellent communication skills
- Strong attention to detail
- Comfortable working with spreadsheets and online systems
- Quick learner with strong problem-solving abilities
- Able to multitask and prioritize effectively
- Professional and customer-focused
- Reliable and self-motivated
- Positive attitude and willingness to help wherever needed

Bonus Skills

Experience with any of the following is considered an asset:

- Customer service
- Administrative work
- Microsoft Excel or Google Sheets
- Data entry
- E-commerce platforms
- Grocery or retail industry
- Basic technical troubleshooting
- Social media or digital marketing

Why Join Localii?

- Be part of a rapid-growing local startup
- Friendly and supportive team environment
- Opportunity to learn multiple areas of the business
- Real career growth as the company expands
- Every day brings something different

At Localii, we're building more than a delivery platform. We're creating stronger connections between local businesses and the communities they serve.

If you're adaptable, dependable, and excited to grow with us, we'd love to hear from you.

Apply today and help shape the future of local shopping in Winnipeg.

Work Location: Remote

📌 Moderator (Operations & Customer Support) (Canada)
🏢 Localii
📍 Canada