Support sellers by onboarding, training, and coaching them to launch successfully and grow on the live commerce platform. This is an execution-focused role centered on seller success, performance coaching, and account management.
What You’ll Do
- Deliver structured onboarding and training using existing playbooks and scripts
- Coach sellers through their first 8 weeks, helping improve live show quality and performance
- Monitor seller KPIs (GMV, viewership, conversion, engagement) and provide data-led guidance
- Act as the main point of contact for a portfolio of ~30 sellers
- Onboard 2–4 new sellers weekly and manage ongoing engagement
What We’re Looking For
- Experience in account management, customer success, or seller support (e-commerce)
- Solid coaching, communication, and relationship-building skills
- Comfortable using data and dashboards to guide performance improvements
- Able to follow established frameworks (not a strategy or playbook creation role)
- Self-starter who can manage multiple sellers simultaneously
- Background in marketplaces, live commerce, or small-business seller support
- Familiarity with KPIs like GMV, conversion rate, and engagement metrics