Union: Non-Union

Number of vacancies : 1

New or Replacement Position: Replacement

Site: Princess Margaret Cancer Centre Lodge

Department: PMH Lodge

Reports to: Manager

Salary Range: $ 32.59 to $ 40.74 per hour

Hours : 37.5 hours per week

Shifts: Monday to Thursday 12-8 pm and Sunday 12-8 pm

Status: Permanent Full-Time

Closing Date: August 7, 2026

Job Summary

The Princess Margaret Cancer Centre Lodge provides temporary accommodation for cancer patients who come to Toronto to receive cancer treatment. As an integral part of the Princess Margaret Lodge, the primary responsibilities of the Coordinator include: admission criteria/bookings, resident check-in and check-out, managing resident relations, etc.; aligning with Princess Margaret Cancer Centre, Corporate Standards and Priorities, ensuring all rules and corporate policies are implemented; performing cross-functional and/or other duties consistent with the job classification, as assigned or requested.

KEY RESPONSIBILITIES

- Oversees all Princess Margaret Cancer Centre Lodge Office Administrative Operations
- Provides frontline services for residents in a hotel-like environment
- Manages incoming accommodation reservations, emails and telephone calls for new residents
- Adheres to resident admission criteria
- Promotes hospitality in person, over the phone and via email
- Registers residents upon check-in and check-out with electronic scheduling system
- Conducts daily shift handovers and creates tracking reports (i.e., room lists occupancies and vacancies, meal count, housekeeping services, etc.)
- Receives payments in multiple formats (e.g., cash, and/or credit card payments)
- Accounts for cash and credit/debit card receipts
- Prepares Month End and relevant Financial Reports
- Ensures residents comply with PM Lodge rules




- Oversees all Princess Margaret Cancer Centre Lodge Resident Relations
- Oversees day to day organization of reservations, resident inquiries, transportation, and overall resident satisfaction at the point of check-in and check-out
- Resolves any guest concerns regarding booking inquiries, conflicts and room assignment
- Responds to emergency situations, as per established guidelines, to ensure resident safety, including taking the lead and directing staff, as required
- Communicates regularly with PM Lodge staff on the topic of specific guest requests (e.g., room relocation, housekeeping needs, etc.)
- Problem solves and escalates PM Lodge issues, as required
- Oversees the Princess Margaret Cancer Centre Lodge Facilities, Staff and Volunteers
- Oversees front desk and Lodge staffing, payroll submissions, and vacation requests, as required
- Oversees staff sick time and ensures staff coverage, as required
- Maintains oversight of PM Lodge's physical appearance and ongoing facility maintenance
- Communicates important updates to all PM Lodge staff and volunteers
- Oversees the Lodge volunteers and program activities
- Coordinates daily resident activities
- Aligns with Princess Margaret Cancer Centre and Corporate Standards and Priorities
- Liaises with appropriate Princess Margaret Cancer Centre and the University Health Network department managers regarding service standards
- Implements corporate initiatives at the PM Lodge
- Reports issues to PM Lodge Manager




- Completes incident report forms and conducts reviews, as required
- Works in compliance of the Occupational Health & Safety Act and its regulations, reporting hazards, deficiencies and contravention's of the Act, in a timely manner.
- Adheres to all health, safety, and environmental policies and programs as required.
- Performs cross-functional and/or other duties consistent with the job classification, as assigned or requested

Education

At minimum, completion of a 3 year community college program in Hotel Management, Business Administration, or in related field with experience in hospitality or recognized equivalent required.

Knowledge of basic book keeping and cashiering skills

Computer skills and administrative duties

Detail oriented

Excellent problem solving skills

Ability to direct and oversee multiple tasks simultaneously

Effective verbal and written communication skills

Ability to work independently

Ability to function as part of the team in a rapid paced environment

Experience

At minimum Over 3 years up to and including 4 years of practical and related experience and/or N/A on-the-job training required.

Previous hotel experience is an asset and preferred

Previous team management experience in working setting is an asset

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

Competitive offer packages

Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/ )

Clos

📌 Office Coordinator (Toronto)
🏢 PVH (Tommy Hilfiger/Calvin Klein)
📍 Toronto