We are currently requesting resumes for the following position: ServiceNow – Architect Resume Due Date: Thursday, June 18th, 2026 (5:00 PM EST) Job ID: 26-067 Number of Vacancies: 2 Level: MP5 Duration: 18 Months Hours of work: 35 hours per week Location: 1908 Colonel Sam Drive Oshawa Work Mode: Hybrid – 3 days remote Hourly Range: $90 – $95 Job Overview - The ServiceNow Architect is responsible for the architecture, design, implementation, and continuous improvement of ServiceNow capabilities focused on Security Incident Response (SIR), Vulnerability Response (VR), and Integrated Risk Management (IRM).

- This role will provide technical and functional leadership to ensure scalable, secure, and sustainable solutions that align with enterprise governance, cybersecurity, risk, and compliance requirements.
- The successful candidate will work closely with Cybersecurity, Risk, Compliance, IT Operations, and delivery teams to define target-state architecture, guide implementations, and drive platform best practices across the ServiceNow ecosystem.
- Lead the end-to-end architecture, solution design, and implementation of ServiceNow SIR, VR, and IRM modules.
- Define scalable and supportable architecture patterns, data models, workflows, integrations, and governance controls for security and risk use cases.
- Collaborate with business stakeholders, cybersecurity teams, risk teams, compliance teams, and technical teams to translate requirements into solution designs.
- Provide architectural guidance for incident response workflows, vulnerability lifecycle processes, risk management frameworks, issue remediation, exceptions management, and policy/compliance processes.
- Establish and maintain platform design standards, guardrails, and best practices to ensure consistency, performance, scalability,



and maintainability.
- Design and oversee integrations between ServiceNow and upstream/downstream tools such as security tools, vulnerability scanners, SIEM/SOAR platforms, CMDB, asset systems, and enterprise applications.
- Support roadmap planning and recommend improvements to mature security and risk processes enabled through ServiceNow.
- Ensure solutions align with enterprise architecture, data governance, security, audit, and operational support requirements.
- Provide technical leadership during implementation projects, enhancements, upgrades, and operational sustainment activities.
- Review and approve detailed solution designs, technical configurations, integration patterns, and data flows delivered by developers or implementation partners.
- Support testing strategy, deployment planning, release governance, and transition to operations.
- Drive continuous improvement by identifying opportunities to improve automation, reporting, user experience, process efficiency, and control effectiveness. Architecture & Solution Design - Develop target-state and transition-state architecture for ServiceNow SIR, VR, and IRM capabilities.
- Create solution designs for workflows, data models, forms, portals, dashboards, notifications, business rules, integrations, and role-based access.
- Define patterns for risk registers, issues, controls, policy exceptions, remediation tracking, and vulnerability response orchestration.




- Ensure appropriate use of CMDB, CI relationships, asset data, and service context to support security and risk use cases.

Process

Design & Implementation Design and optimize processes for:

- Security incident intake, triage, investigation, containment, and remediation - Vulnerability identification, prioritization, assignment, remediation, and exception management - Risk identification Qualifications ServiceNow Platform & Architecture - Minimum of 3 years of hands-on experience with SIR/VR/IRM, guiding and reviewing vendor implementations - Strong understanding of ServiceNow platform architecture, data model, and application framework - Experience designing scalable solutions across SIR (Security Incident Response), VR (Vulnerability Response), and IRM - Ability to define end-to-end solution architecture (workflows, forms, integrations, reporting) Security & Risk Domain Knowledge – Deep understanding of:
- Security incident lifecycle (triage → containment → resolution) - Vulnerability management lifecycle (identify → prioritize → remediate → exception handling) - Risk management concepts (risk register, controls, issues, policy/compliance) - Familiarity with cybersecurity frameworks (e.g., NIST, ISO 27001) is a robust asset Process Design & Implementation – Experience designing and optimizing:
- Incident response workflows - Vulnerability remediation processes - Risk and compliance processes - Strong alignment to ITIL and risk governance best practices - Integration & Data Management - REST APIs, web services, and integrations - Data ingestion, normalization, and reconciliation - Integrating with tools such as vulnerability scanners, SIEM/SOAR, CMDB, and asset systems

📌 OPEN: ServiceNow – Architect (Oshawa)
🏢 CPUS Engineering Staffing Solutions
📍 Oshawa