Join Capital One Canada as a Process Management Director in Toronto. You’ll lead efforts to drive process excellence and influence strategic direction across the organization.
Your extensive experience in process and risk management, totaling over 5 years, positions you to enhance operational efficiencies. This role includes inspiring a team, utilizing KPIs for process evaluations, and fostering teamwork across diverse functions. You will be crucial in risk governance and effective process planning, improving customer interactions.
Key Responsibilities:
• Lead a small team for process excellence initiatives
• Use KPIs and data to evaluate process health
• Drive problem-solving methodologies for operational issues




• Engage stakeholders through effective communication
• Oversee Business Continuity Planning for relevant processes
Requirements:
• At least 5 years in relevant management roles
• Proven experience in cross-functional environments
• Minimum 3 years of team leadership experience
• Proficient in SQL for data analysis and reporting
• Knowledge of Lean Six Sigma methods preferred
Utilize your expertise in process effectiveness and team leadership to contribute to Capital One Canada’s mission.
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📌 Capital One Process Management Director (Toronto)
🏢 Capital One - Canada
📍 Toronto