Become a Customer Service Representative at AirBoss Rubber Compounding in Kitchener, Ontario, focusing on customer satisfaction and effective order management. You will be key in nurturing client relationships and resolving issues.
Your role will require over five years of customer service expertise, particularly within a manufacturing context. You'll manage order processing from inception to invoicing, proactively addressing concerns, and liaising with internal teams. Effective communication and conflict resolution are critical to thriving in this high-pressure environment.
Key Responsibilities:
• Oversee order management from initial tracking to invoicing
• Resolve inquiries and monitor order statuses effectively




• Keep detailed records of all customer-related information
• Analyze and report on order management KPIs
• Collaborate with internal teams for demand planning
Requirements:
• 5+ years of customer service in a manufacturing setting
• Exceptional interpersonal and communication skills
• Proficient with Microsoft Office and ERP systems
• Excellent problem-solving and detail management skills
• Ability to thrive under pressure and multitask
Utilize your experience to deliver exceptional customer service and grow at AirBoss Rubber Compounding.
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📌 Customer Service Expert at AirBoss Kitchener
🏢 AirBoss Defense Group
📍 Kitchener