- Adhere to Sentrex Policies and Procedures.
- Perform HCP and patient registration activities, according to program protocols and applicable departmental procedures.
- Process data entry activities of pertinent information received at different points of contact during the delivery of program services.
- Provide answers to general inquiry calls submitted via telephone or web-based platforms on program services, disease state or product related questions, based on information provided as part of the program materials.
- Provide medical support to patients and health care providers, including but not limited to education on specific diseases and therapies and disease management.
- Prepare for and attend extensive, specialized training sessions for specific therapies provided by the pharmaceutical team.
- Telephone support (including maintenance calls and adherence support both inbound and outbound as needed).
- Administer and adhere to case-management protocols, including clinical monitoring, data collection, ongoing patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers.
- Work directly with the care navigator and the physician to secure funding for their patient’s therapies; assist with alternative funding searches when needed.
- Attend patient meetings, conferences as needed to educate patients, providers regarding disease/product information and case management services.
- Must be able to identify and report adverse events to Health Canada, Med Info and enter source system and third‑party systems as per training on updated Pharmacovigilance requirements.




- Maintain confidentiality of client and corporate information and discuss same only with appropriate personnel.
- Liaise with physicians’ offices, pharmacies, infusion services providers and other parties to provide comprehensive and coordinated service to patients and physicians and resolve issues as they arise.
- Participate in ongoing internal and/or external continuing education activities.
- Perform patient enrolment into the program and complete required follow‑ups, according to program protocols and applicable departmental procedures.
- Proactively offer support and advocacy to patients and HCP which includes but is not limited to enrollment, facilitation of coverage renewals, and changes throughout the patient journey, as well as facilitating reimbursement support to physicians and patients.
- Provide ongoing support on disease state or product related questions, based on information provided as part of the program’s materials, to ensure patient adherence, as dictated by the needs of the patient.
- Follow the program protocols to ensure that the most appropriate next step is scheduled to ensure continuity of service delivery to patients.
- Requires traveling to physician’s offices as requested by the physician’s office and/or the reporting manager.




- Strong analytical and problem‑solving skills to address barriers and optimize patient care processes.
- Demonstrates strong customer service skills, with the ability to build trust and rapport with HCPs, patients, and stakeholders.

Requirements

- Must be a Registered Nurse in good standing with the College of Nurses of their respective province
- 2-4 years of experience of clinical experience
- Experience in Patient Support Program is a strong asset
- Experience in oncology, gastro or rheumatology
- Proven ability to work in a team environment
- Ability to resolve conflict in a professional manner
- Bilingual in English and French is an asset

Core Competencies

Demonstrates expertise in patient support program management, including case management, patient education, and adherence monitoring. Proficient in liaising with healthcare providers and ensuring compliance with pharmacovigilance requirements.

Highest-signal resume keywords

- Registered Nurse
- Patient Support Program Experience
- Clinical Monitoring
- Bilingual in English and French
- Oncology Experience

ATS Optimization Keywords

Hard Skills

- Data Entry
- Adverse Event Reporting
- Patient Enrollment
- Therapy Disruption Monitoring
- Compliance Monitoring

Soft Skills

- Solid Customer Service Skills
- Analytical Skills
- Problem‑Solving Skills
- Conflict Resolution
- Team Collaboration

Certifications & Qualifications

- Registered Nurse Certification

Industry Keywords

- Pharmacovigilance
- Healthcare Provider Liaison
- Patient Advocacy
- Disease Management
- Continuing Education

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📌 Field Nurse Case Manager – Atlantic Canada (Markham)
🏢 Jobtailor
📍 Markham