Elevate your career with Intact as a Part-Time Customer Accounts Representative in St. John's. This hybrid role focuses on exceptional customer service and billing support in a dynamic call center environment.
Join Intact's expanding team, where you will assist Brokers and Clients with their billing inquiries. This position requires a minimum of 21 hours per week, including weekend availability. You'll thrive in a rapid-paced setting while adhering to performance metrics and offering operational guidance.
Key Responsibilities:
- Respond to customer billing inquiries via phone
- Adhere to call center metrics for service levels
- Process banking updates and payment schedule amendments
- Promote self-service tools for enhanced customer experience
- Ensure accuracy while following established workflows Requirements:
- One year of customer service experience
- Previous billing experience is a strong asset
- Effective oral and written communication skills
- Detail-oriented with strong organizational skills
- Must be eligible to work in Canada Bring strong customer service skills and a commitment to excellence to Intact’s Customer Accounts Team in St. John's.