About the Role:

At Evergreen Valley Community Hospital, we are committed to delivering compassionate, patient-centered healthcare. We believe that every interaction matters, and we are looking for a Patient Experience Manager who is passionate about improving the quality of care and enhancing the overall patient journey. In this role, you will collaborate with clinical and administrative teams to develop initiatives that strengthen patient satisfaction, improve service standards, and foster a culture of excellence throughout the hospital.

Why Work With Us?

Collaborative Environment: Join a supportive healthcare team dedicated to delivering exceptional patient care in a modern hospital setting.

Meaningful Impact: Lead initiatives that directly improve patient satisfaction, service quality, and community trust.

Professional Growth: Access ongoing professional development, leadership training, and opportunities for career advancement within our organization.

Comprehensive Benefits: Enjoy a competitive compensation package, paid vacation, health and wellness perks, and retirement savings programs.

Key Responsibilities

Patient Experience Programs: Coordinate and implement programs that improve patient satisfaction and service quality across multiple hospital departments.

Quality Improvement: Monitor patient feedback, identify trends, and collaborate with department leaders to develop practical improvement plans.





Staff Collaboration: Work closely with clinical and non-clinical teams to promote patient-centered care and service excellence.

Performance Monitoring: Prepare reports, analyze patient experience metrics, and present recommendations to hospital leadership.

Complaint Resolution: Support the timely and professional resolution of patient concerns while ensuring compliance with hospital policies and healthcare standards.

What We Are Looking For

Experience: 3 to 5 years of experience in patient experience, healthcare operations, healthcare administration, quality improvement, or a related hospital environment, with at least 1 year of experience coordinating projects, leading initiatives, or mentoring team members.

Education: Bachelor's degree in Healthcare Administration, Health Sciences, Nursing, Business Administration, or a related field.

Communication: Excellent interpersonal, written, and verbal communication skills with the ability to collaborate effectively across multidisciplinary teams.

Analytical Skills: Ability to interpret patient feedback, identify improvement opportunities, and support data-driven decision-making.

Mindset: A proactive, compassionate professional who values collaboration, continuous improvement, and delivering outstanding patient-centered care.

Pay: $3,234.00-$5,500.00 per month

Work Location: In person

📌 Patient Experience Manager (Toronto)
🏢 Evergreen Valley Community Hospital
📍 Toronto