About the Role:

At Sunrise Valley Hospital, we are committed to providing compassionate, high-quality healthcare that puts patients first. We are seeking a Patient Experience Manager to help strengthen the overall patient journey by promoting service excellence, improving patient satisfaction, and fostering a culture of compassionate care. In this role, you will collaborate with clinical and administrative teams to implement patient-centered initiatives, enhance communication, and ensure every patient receives an exceptional healthcare experience.

Why Work With Us?

Supportive Workplace

Become part of a collaborative team that values respect, teamwork, and continuous learning in a positive healthcare environment.

Make a Difference

Contribute to meaningful initiatives that improve patient satisfaction, service quality, and the overall hospital experience.

Career Development

Take advantage of ongoing training, professional development programs, and opportunities to expand your leadership skills.

Modern Healthcare Environment

Work in a well-equipped hospital focused on innovation, quality improvement, and delivering outstanding patient care.

Key Responsibilities

Patient Experience Programs

Coordinate and support initiatives that enhance patient satisfaction and improve the quality of healthcare services.

Quality Improvement

Review patient feedback, identify opportunities for improvement, and collaborate with hospital departments to implement practical solutions.

Cross-Functional Collaboration

Work closely with nursing, medical, and support teams to ensure a consistent and positive patient experience throughout the hospital.





Performance Monitoring

Track patient experience metrics, prepare reports, and recommend actions to improve service performance and patient outcomes.

Service Recovery

Address patient concerns and complaints professionally while ensuring timely follow-up and appropriate resolution.

Staff Engagement

Support staff education on patient-centered care principles and encourage a culture of empathy, professionalism, and accountability.

What We Are Looking For

Experience

3 to 5 years of experience in patient experience, healthcare administration, hospital operations, customer service management, or a related healthcare setting. Previous experience coordinating projects, leading small teams, or mentoring colleagues is considered an asset.

Education

Bachelor's degree in Healthcare Administration, Business Administration, Nursing, Public Health, or a related discipline.

Communication Skills

Solid verbal and written communication skills with the ability to build positive relationships with patients, families, healthcare professionals, and community partners.

Technical Skills

Proficiency in Microsoft Office and familiarity with electronic health records, patient feedback systems, or healthcare management software is an advantage.

Organizational Skills

Excellent problem-solving, planning, and time management abilities with attention to detail and the ability to manage multiple priorities.

Mindset A compassionate, proactive professional who is committed to continuous improvement, collaboration, and delivering exceptional patient-centered care.

Pay: $4,823.00-$6,600.00 per month

Work Location: In person

📌 Patient Experience Manager (Halifax Regional Municipality)
🏢 Sunrise Valley Hospital
📍 Halifax Regional Municipality