Hybrid 3-4 days onsite - Downtown Toronto

1 round interview

Required Skills & Experience

- Bachelor’s degree in Business, Economics, Information Systems, or a related field.
- 3+ years of experience in banking, cash management, payments, business analysis or a related role.
- Strong analytical, reporting and problem-solving skills.
- Familiarity with ISO 20022 and file formats.
- Proficiency in Excel and other data analysis tools.
- Excellent communication, stakeholder management, and presentation skills.
- Ability to work independently and manage multiple priorities.
- Working knowledge of retail and business banking environmental awareness / understanding.
- Technical proficiency gained through education and/or business experience.
- Influence, collaboration & team skills - In-depth.
- Methodology and process
- Desirable: Software and systems architecture knowledge

We are seeking a detail-oriented and proactive Business Analyst to join our Payments team. This role is ideal for someone who thrives in a fast-paced workplace, enjoys solving complex problems, and is passionate about driving excellence. You will play a key role in supporting initiatives that enhance our payments capabilities, improve client experiences, and streamline internal processes.

Key Responsibilities

- Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
- Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.




- Leads change management of varying scope and type; tasks typically focused on execution and sustainment activities.
- Competes internal and regulatory reporting.
- Acts as the day-to-day contact for vendors; supports the implementation, maintenance, and sustainment of vendor solutions.
- Gathers basic market research and competitive intelligence, including pricing, from publicly available information.
- Defines and implements business cases and strategic roadmaps for banking products and services, including project and budget approvals.
- Designs, implements, manages, and enhances a single product or suite of products throughout the product lifecycle.
- Develops, implements, and monitors key metrics and action plans to optimize financial performance.
- Continuously improves processes to identify issues and deliver optimal customer experience.
- Creates the marketing strategy, including offers and campaigns, and works with Marketing and other partners to execute.
- Develops, implements, and manages product documentation, templates, and requirements to ensure they accurately reflect product and systems functionality.
- Analyze data to identify trends, patterns, and opportunities for improvement.
- Collaborate with stakeholders to create process maps, workflows, and documentation to support business requirements and operational changes.
- Monitor KPIs and performance metrics to evaluate the success of initiatives for senior leadership.
- Works independently on a range of complex tasks, which may include unique situations.
- Broader work or accountabilities may be assigned as needed.

📌 Payments Business Analyst (Toronto)
🏢 Insight Global
📍 Toronto