BDO is hiring a ServiceNow Functional Consultant to spearhead service management process designs from any location in Canada. This role emphasizes ITSM and CSM solutions that drive operational effectiveness.
As a vital addition to the team, you will engage in process design and lead critical transformation projects guiding clients through the transition to ServiceNow. Your insights will translate business needs into actionable plans, fostering improvements and enhanced workflows tailored to customer demands.
Key Responsibilities:
• Facilitate workshops to discover process pain points
• Enhance existing processes for efficient ServiceNow integration
• Define case workflows and SLAs aligned with best practices
• Collaborate with stakeholders to ensure functional clarity
• Support training development and UAT execution
Requirements:
• Minimum 5 years in service management roles
• Comprehensive experience with ServiceNow implementations
• Robust knowledge of ITIL frameworks
• Proven ability to communicate effectively across teams
• Relevant ServiceNow certifications preferred
Elevate service delivery standards with BDO's innovative approach to ServiceNow practice.
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