Become a key player in customer service at Halwell Dumfries Mutual as a Customer Service Representative 2. In this role, you will provide outstanding service to policyholders, focusing on inquiries and claims in a flexible hybrid work model.As a CSR2, you will collaborate with agents and underwriters to ensure effective policy documentation processing. With 3-5 years of relevant experience in customer service and insurance, your duties will involve facilitating policy changes and maintaining records in Applied Epic.
Your strong communication and organizational skills will contribute to a supportive and dedicated team workplace.Key Responsibilities:- Act as the first point of contact for policyholders- Assist with claims reporting and policy inquiries- Collaborate with underwriters on necessary documentation- Maintain thorough records in Applied Epic- Ensure detailed audits and documentation accuracyRequirements:- Valid OTL or RIBO license, secondary school education- 3-5 years of experience in insurance or customer service- Experience in Home and Auto insurance- Exceptional communication and detail-oriented skills- Proficiency with Microsoft 365 and InsurTechIn this dynamic role, you'll enhance client satisfaction and uphold Halwell Dumfries Mutual's dedication to community engagement.#J-18808-Ljbffr