Become the Renewals Manager at Pigment, an innovative AI-powered business planning platform. Drive customer retention and ensure lasting value amidst contractual negotiations. In the role of Renewals Manager at Pigment, you'll oversee the lifecycle of customer renewals in a scaled segment environment.

This position requires a blend of commercial acumen and customer insight, ensuring customers see continual value from their engagements. You will work closely with Customer Success, Sales, and Legal teams to strategize, forecast renewals, and maintain a scalable renewal process. Key Responsibilities:

- Own the end-to-end renewal lifecycle management
- Collaborate with Sales and Customer Success for risk reduction
- Analyze and forecast retention and renewal data
- Lead contractual discussions effectively and confidently
- Support teams in showcasing product value to customers Requirements:
- Experience in renewals or customer account management
- Deep knowledge of SaaS and business planning tools
- Solid negotiation skills and business acumen
- Ability to derive insights from customer feedback
- Organized and detail-driven approach to tasks Join Pigment to make an impact through strategic renewals management.

📌 Pigment Renewals Manager Role (Toronto)
🏢 Doist
📍 Toronto