Drive sales operations as the Manager of Customer Operations at Forma.ai. Engage with clients to optimize their sales performance management and create impactful solutions.
Forma.ai is searching for a results-oriented Manager of Customer Operations. In this role, you will handle client relationships and translate data requirements into actionable business logic and technical architecture. Your strategic insights will help us continuously improve our platform features, aligned with clients' evolving needs.
Key Responsibilities:
• Own customer relationships and manage expectations effectively
• Architect solutions based on client data and insights
• Learn and apply platform design for updates and changes




• Facilitate customer feedback to inform product developments
• Identify improvements in SPM processes and strategies
Requirements:
• Education in Engineering, Commerce, Mathematics, or Statistics
• 4+ years of relevant experience in customer operations
• Strong data analysis skills using Excel
• Familiarity with data workflows and processes
• Ownership of tasks in a agile work setting
Utilize your analytical and relational skills to elevate Forma.ai's customer operations and sales performance.
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📌 Manager of Customer Operations at Forma.ai (Toronto)
🏢 Forma.ai
📍 Toronto