Technical Support Analyst – Wealth Systems (Toronto, ON)

We are seeking a Senior Technical Support Analyst to provide expert support for wealth management platforms . This role involves troubleshooting applications, servers, and databases, analyzing data with SQL , and ensuring smooth platform operations.

Key Responsibilities:

- Provide technical support for system functionality, integrations, and performance.
- Troubleshoot and resolve application, server, and database issues.
- Monitor system performance and implement preventive measures.
- Manage support tickets using ServiceNow or JIRA .
- Lead incident and outage investigations, ensuring timely resolution and root cause analysis.
- Collaborate with development, infrastructure, and product teams to improve systems.
- Assist with upgrades, patches, and updates.




- Maintain documentation and knowledge base articles.
- Provide guidance and training to users on system usage and incident reporting.

Qualifications:

- Bachelor’s in IT, Computer Science, or related field (or equivalent experience).
- 3+ years technical support experience working in financial or wealth management systems.
- Experience with SQL , APIs, and support ticketing systems.
- Solid troubleshooting, analytical, and problem-solving skills.
- Excellent communication skills to explain technical issues to non-technical users.

Preferred:

- Experience with wealth management or financial systems .
- Knowledge of financial industry standards and compliance.

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📌 Senior Technical Support Analyst - Wealth Management (Toronto)
🏢 TEEMA Solutions Group
📍 Toronto