Contributes to the overall success of the Canadian Banking Personalization team ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Owns the product strategy and roadmap for offer management and fulfilment platforms, translating business needs into scalable, reusable capabilities.Success is measured by the quality and scalability of delivered capabilities and the ability to enable consistent offer experiences across channels. Lead modernization initiatives, including implementation of platforms such as vendor solutions like Zafin and Salesforce Loyalty Management Lead the delivery of personalization capabilities and experiences across digital and marketing channels.

Provide clarity on acceptance criteria, data requirements, and validation expectations to ensure successful implementation. Drive delivery to meet roadmap commitments, proactively managing dependencies, risks, and blockers. Partner with Engineering and platform teams to ensure scalable solutions, reliable implementation of use cases.

Define KPIs and success measures tied to client engagement, experience quality, operational efficiency, and revenue impact. Track performance and demonstrate value delivered against business objectives. Continuously refine use cases and execution approaches based on performance insights and outcomes.

Zafin, Salesforce Loyalty/Marketing Cloud, Adobe AEP/AJO, or similar) ~ Experience driving agile/iterative delivery, with the ability to translate business needs into scalable product features, user stories,



and design patterns, aligned to platform constraints ~ Demonstrated ability to prioritize competing demands, balancing business value, delivery feasibility, and long term platform evolution ~ Experience defining and tracking performance metrics aligned to capability adoption, scalability, and business impact ~ Demonstrated ability to work across Business, Marketing, Digital, Analytics, Technology, and Operation teams ~ Ability to balance short-term delivery with long term platform design and scalability considerations ~ Solid communication and stakeholder management skills, with the ability to translate between business and technical audiences ~ Experience in financial services, digital marketing, or 1:1 customer engagement is an asset Scotiabank is a leading bank in the Americas.

Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. #

📌 Product Owner Banque Senior H/F (Toronto)
🏢 Scotiabank
📍 Toronto