Lead exceptional customer service initiatives at the Town of Caledon as the Manager of Service Delivery. You will drive strategic improvements and enhance service excellence across all channels.This is a key leadership role reporting directly to the Director of Corporate Services and the Chief Information Officer. You'll develop and execute creative customer service strategies, mentor a dedicated team, and oversee the operation of contact centers and service delivery processes. Your expertise in customer feedback analysis and technology integration will empower the organization with crucial insights.Key Responsibilities:
- Oversee corporate contact centers and in-person service operations
- Develop and implement a customer service strategy
- Create KPIs aligned with Service Excellence guidelines
- Collaborate to build a customer-centric culture
- Mentor staff to enhance problem-solving capabilitiesRequirements:
- Minimum 7 years in customer service roles
- 3 years in a leadership capacity
- Degree in Business Administration or related field
- Proficiency in AI-assisted workflows
- Ability to work flexible hoursElevate service delivery and optimize customer interactions at the Town of Caledon.#J-18808-Ljbffr

📌 Manager, Service Delivery For Caledon (Regional Municipality of Peel)
🏢 Town of Caledon
📍 Regional Municipality of Peel