About Accord Accord is a high-growth Series A startup (funding announcement) founded by leaders from Stripe, LinkedIn, and Google. Our mission is to help revenue leaders drive execution excellence by enforcing standards for how they sell, onboard, and expand with customers. Ambitious GTM teams at companies like Hootsuite, Xactly, and Greenway Health leverage Accord’s Platform to set standards, drive accountability, and deliver consistent results. With teams in Toronto and San Francisco, Accord is scaling quickly and capital-efficiently, with more than three years of runway and a explicit path to the next stage of growth. The Role We’re looking for a Senior Enterprise Customer Success Manager to own the full customer lifecycle—from onboarding and implementation through adoption, expansion, and renewal. You’ll play a key role in shaping the culture, processes, and playbooks of Accord’s growing CS organization. This is a highly strategic and hands-on role where you’ll serve as the trusted advisor to our mid-market and enterprise customers, helping them realize measurable business outcomes through Accord. You’ll manage a portfolio of accounts,



driving retention and growth while partnering cross-functionally with Sales, Product, and Marketing. You’ll report directly to the Head of Customer Success and will have the opportunity to shape how we deliver value to customers as we scale. If you thrive in fast-paced, high-ownership environments and love building relationships that move the needle, we’d love to meet you. What You’ll Do Own the full customer journey: Lead onboarding, implementation, and adoption for mid-market and enterprise customers, ensuring a seamless experience from kick-off to renewal. Drive measurable outcomes: Understand customer goals and success criteria, develop joint success plans, and deliver value that drives retention, expansion, and advocacy. Manage renewals and expansion: Own renewal forecasting and negotiation, while identifying opportunities to expand footprint through new use cases, teams, and features. Be a strategic advisor: Build trusted, multi-threaded relationships across customer organizations—executives, champions, and users alike. Proactively monitor

📌 Senior Enterprise Customer Success Manager (Toronto)
🏢 Accord
📍 Toronto