Agilus by Synergie is recruiting for a Project Coordinator – Customer Conversion & Change Management (Temporary) in the Setting Technology Industry in London, Ontario.

Agilus by Synergie is recruiting for a Project Coordinator – Customer Conversion & Change Management (Temporary) in the Environment Technology Industry in London,, Ontario.

The Project

Coordinator plays a critical role in supporting a customer conversion and commercial transformation project. This position will coordinate project activities, develop process documentation and training materials, facilitate communications, track project performance, and help ensure a smooth transition for customers and internal stakeholders. This role offers a hybrid opportunity once onboarding has been completed.

This is a Temporary / Contract Role (Project-Based) – October 16th end date Total compensation:$33.00 - $40.00 hourlySteady Day Shift, Monday - Friday 40hours - Hybrid Model AvailablePaid Weekly including 4% vacation payOpportunity to learn and grow in an expanding companyCasual Business dress codeOn-Site Parking

Responsibilities:

- Project Coordination & Execution - Coordinate project activities, timelines, action items, and deliverables. Facilitate daily management routines, project check-ins, and stakeholder meetings. Maintain project plans, issue logs, risk trackers, and status updates. Follow up on commitments and ensure actions are completed on time. Support cross-functional teams to remove barriers and keep the project on track.
- Process Documentation & Training - Create and maintain process maps, workflows, standard work, and operating procedures. Develop training materials, guides, job aids, and presentation content. Assist with training coordination and user readiness activities.



Ensure documentation is accurate, current, and easily accessible.
- Communications & Change Management - Develop internal and external project communications. Create FAQs, customer-facing communications, and stakeholder updates. Help establish communication plans and maintain a consistent cadence of updates. Support customer and associate readiness throughout the conversion process.
- Metrics & Project Performance - Track and report project KPIs and success metrics. Create dashboards, summaries, and project status reports. Monitor project adoption, completion rates, issue resolution, and other key measures. Identify trends, risks, and opportunities for improvement.
- Commercial Systems Support - Support new user setup and access requests within commercial systems. Assist with CPQ ticket tracking, issue documentation, testing, and follow-up. Partner with business users and IT to ensure timely issue resolution. Help maintain system-related documentation and training materials.

Successful candidates will have:

- 2–5 years of experience in project coordination, business operations, customer service, commercial operations, or a related field.
- Strong organizational and project management skills.
- Experience creating process documentation, workflows, and training materials.
- Strong written and verbal communication skills.
- Proficiency with Microsoft Office (Excel, PowerPoint, Word, Teams).
- Strong attention to detail and follow-through with the ability to manage multiple priorities and meet deadlines.
- Experience with customer conversion, system implementation, or change management projects and knowledge of process improvement methodologies and visual process mapping.
- Experience creating dashboards and reporting project metrics and supporting CRM, ERP, or CPQ systems.

📌 Project Coordinator – Customer Conversion & Change Management (Temporary) (London)
🏢 Agilus Work Solutions
📍 London