- Company contributed group health insurance & pension programs
- Competitive vacation program
- Associate recognition program
- Merchandise discounts (up to 50% off)
- Free Parking
- Fantastic Leadership team

Position Description Summary

An Assistant General Manager is responsible for the daily execution of the Mission Statement which includes providing First Class Service to every customer while partnering with the General Manager to ensure consistent and timely execution of company policies and procedures. An Assistant General Manager is assigned specific leadership responsibilities within Zone(s), terminal(s), or other support areas.

Position Requirements & Qualifications

- Customer Service — Promptly resolve all customer service and associate issues in accordance with our core values. Exceed First Class Service standards and behavior with every customer, business partner, and peer. Treat customers and peers in accordance with company core values.
- Operations — Ensure store merchandising standards are consistently executed per company guidelines. Partner with the General Manager to ensure consistent implementation of organizational policies and goals, holding the team accountable to such standards.
- Financial/Business — Influence and make recommendations to help achieve performance objectives in sales, expenses, inventory control, and payroll while monitoring P&L; results and formulating action plans as needed.
- Leadership/People — Train, motivate, and develop a professional team that achieves sales goals while adhering to metrics, implementing promotional programs, and coordinating special events. Build strong business relationships with airport management, brand partners, and the Support Center Team through clear communication. Monitor performance issues, provide ongoing coaching and counseling. Perform basic HR functions including interviewing, succession planning, training,



scheduling, performance reviews.

Other Knowledge, Skills, Abilities or Certifications

- Ability to work flexible shifts in a 7/365-day team-oriented environment; occasional travel as business dictates.
- Exceptional customer service skills and effective communication in English.
- Self-starter able to prioritize numerous tasks and adapt to unexpected situations simultaneously.
- Proficiency in reading, writing, mathematics, cash handling/reporting.
- Proficiency in Microsoft Office.
- Ability to pass Department of Transportation requirements.

Physical Requirements

- Standing for long periods of time and the ability to work in environments with varying temperatures.
- Ability to lift a minimum of 40 lbs., perform essential job functions such as standing for extended periods, bending, reaching, climbing a ladder, and walking long distances.

Equal Opportunity Employer Statement

Paradies Lagardere is committed to equal opportunity and diversity. We welcome applications from all qualified individuals, regardless of race, gender, age, disability, religion, sexual orientation, or any other legally protected status in accordance with Ontario law. We are dedicated to fostering an inclusive and accessible work environment. If you require accommodations during the recruitment and selection process, please inform us in advance, and we will make reasonable arrangements to accommodate your needs.

Preferred Qualities

- Innovative: Consistently introduces current ideas and demonstrates original thinking.
- Leader: Inspires teammates to follow them.
- Team Player: Works well as a member of a group.
- Enthusiastic: Shows intense and eager enjoyment and interest.
- Dedicated: Devoted to a task or purpose with loyalty or integrity.
- Self-Starter: Inspired to perform without outside help.
- Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals.

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📌 Assistant Manager (Toronto)
🏢 Paradies Lagardere
📍 Toronto