Engage in a hybrid ITSM Specialist role that focuses on enhancing IT service management processes. This contract provides opportunities for growth with future onsite commitments.

In this ITSM Specialist position, you will drive process activities and define standard practices across the ITSM landscape, including Change Management, Incident Management, and reporting. You’ll possess experience in setting up processes, employing service management tools, and developing reports to ensure high service standards. Your proactive approach will contribute to continuous improvement initiatives.

Key Responsibilities:



• Coordinate and execute all aspects of ITSM processes • Develop process reports for continuous improvement • Refine KPIs through strategic process adjustments • Utilize Remedy/eSMT or peer tools for effective management • Work with PowerBI for efficient reporting and visualization

Requirements: • Proven expertise in deploying ITSM processes • Understanding of ITIL principles relevant to service management • Experience with Middleware Monitoring solutions like Dynatrace • Knowledge of IBM technologies and cloud systems • Ability to adapt to evolving onsite work requirements

Apply your process optimization and ITSM expertise in this cooperative hybrid setting. #J-18808-Ljbffr

📌 Hybrid ITSM Specialist Position (Toronto)
🏢 Source Code
📍 Toronto