Work Location

Hamilton, Ontario, Canada

Hours

37.5

Line of Business

TD Insurance

Pay Details

$96,900 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role.

The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

The Relationship Manager III is responsible for growing a large and complex business portfolio through building new customer relationships and meeting or exceeding customer objectives. The role focuses on fostering customer retention and engagement by offering a comprehensive range of products and services tailored to their needs.

CUSTOMER

Continually deliver exceptional customer service at every interaction and execute on plans to continuously improve the customer experience

Lead all aspects of relationship management for an assigned portfolio

Actively use sales platforms to build a robust understanding of our customers/target needs, industries, and markets

Understand customer's operating environment, structure unique financing, cash management and overall business needs to add value to the customer

Possess and constantly build deep expert knowledge of the market, customers, and broader economic factors

Develop and maintain centre of influence strategies and relationships

Identify customer/prospect referral opportunities to internal Bank partners that meet customer needs

Enhance TDBG brand by participating in networking events SHAREHOLDER

Develops / implements sales strategies to proactively attract, acquire and retain customers / sales opportunities and referrals, to enable business growth

Plan and execute business development activities, review and communicate results, and adjust tactics accordingly

Promote and offer full suite of products, sales, services and banking capabilities

Contribute to business objectives for Operational Excellence

Support the timely and accurate completion of business processes and procedures

Protect the interests of the organization – identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary

Ensure documentation that is prepared / completed is accurate and properly reflects client / business intentions and is consistent with relevant rules / regulations

Identify, suggest and actively participate in process improvement opportunities

Actively manage relationships within and across various business lines/ corporate and/or control functions and ensure alignment with enterprise and/or regulatory requirements

Participate in cross-functional / enterprise initiatives as a subject matter expert helping to provide guidance for complex situations

Ensure necessary due diligence to support the accuracy of all customer transactions / activities

Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts





Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct EMPLOYEE / TEAM

Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest

Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit

Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques

Participate in personal performance management and development activities, including cross training within own team

Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities

Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.

Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships.

Contribute to a fair, positive and equitable environment that supports a diverse workforce

Act as a brand ambassador for your business area/function and the bank, both internally and/or externally BREADTH & DEPTH

Experienced senior working professional role with a focus on providing customer relationship management and support within their own area of specialty

Requires an in-depth understanding of products/services and key competitors

Identify referral opportunities across business lines and segments

Understand the business and technical principles that underpin the design and delivery of the products and services provided

Able to design new processes/foresee operational challenges

Possess a solid understanding of the business, the competitive landscape and economic/market issues

Provide guidance to RMA and RM team on complex client matters

Lead training and mentoring of others on team

May serve as a customer segment knowledge resource

May support strategic ranked clients and a larger proportion of complex clients and mandates

Coordinate the identification, pursuit or management of accounts/opportunities with others while taking a primary role in managing the relationship

Solve moderately complex problems by taking a new perspective on existing product and service solutions

Exercise judgement in planning and developing customized account management processes

Impacts a range of sales achievement (P&L;) of their own team and related teams

Work performed under minimal management guidance and supervision

Identify and lead customer problem resolution

Generally reports to a Manager or above EXPERIENCE & EDUCATION





Undergraduate degree or equivalent work experience

5+ years of experience

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience.

TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals.

Total

Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is significant to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. We look forward to hearing from you!

Language Requirement (Quebec only)

Sans Objet

📌 Relationship Manager III (Canada)
🏢 TD
📍 Canada