Join Ottobock Health Care as a Remote Bilingual Customer Service Agent in Ontario. This full time role supports individuals in the prosthetic and orthotic fields with exceptional service. Ottobock is seeking a compassionate and detail-oriented professional for their North American Customer Service team.

You will handle customer orders, inquiries, and complaints with precision, ensuring satisfaction and loyalty. Your expertise will be essential in maintaining service excellence and managing customer needs effectively. Key Responsibilities:

- Process and resolve customer orders and inquiries via phone and email
- Assist with ecommerce customer experiences and site navigation
- Monitor and achieve department targets, including NPS
- Enter orders accurately into the SAP system
- Investigate and manage customer complaints thoroughly Requirements:
- Fluent in both French and English, spoken and written
- At least 3 years of customer service experience
- Strong interpersonal and conflict resolution skills
- Familiarity with MSOffice and SAP software
- Ability to adapt and maintain professionalism under pressure Leverage your bilingual abilities to enrich customer experiences at Ottobock Health Care.

📌 Remote Bilingual Customer Service Agent (Burlington)
🏢 Ottobock
📍 Burlington