Lead customer success initiatives as a Customer Success Manager in a fully remote setting. Drive onboarding, training, and retention strategies by leveraging your experience to ensure clients thrive with our platform. This role requires a customer-first mindset and 5-8 years of experience in B2B SaaS Customer Success.

You'll manage a portfolio of accounts, leading efforts to simplify systems for non-technical users while advancing training and adoption rates. Collaborating with Product and Engineering, you'll help shape the future of operational playbooks as your insights drive product enhancements. Key Responsibilities:

- Manage customer relationships, boosting adoption and retention
- Lead onboarding and facilitate effective training sessions




- Analyze data to identify adoption gaps and risks
- Work closely with Product to resolve customer feedback
- Conduct business reviews to showcase achieved ROI Requirements:
- Typically, 5-8 years in B2B SaaS Customer Success
- Experience building playbooks in startup settings
- Proven track record in customer renewals
- Strong communication skills for varied audiences
- Analytical and proactive in spotting risks Utilize your expertise in Customer Success to empower clients and contribute to their operational achievements through innovative AI solutions.

📌 Remote Customer Success Manager for Scalable SaaS Solutions (Toronto)
🏢 Canals
📍 Toronto