Company Description

Legacy Mechanical Services Inc. is trusted by the Winnipeg community for providing reliable plumbing, heating, and cooling services with a commitment to integrity and quality. The company believes in fostering a culture of ownership among its employees, ensuring exemplary customer care and business growth. Serving both residential and commercial clients, Legacy Mechanical Services takes pride in delivering cutting-edge and effective solutions for HVAC and plumbing needs. The team is passionate about providing a higher level of service, ensuring that every project reflects the company's dedication to excellence.

Role Description

This is a full-time (term), on-site Plumbing Dispatch / Administrative Assistant role located in Winnipeg, MB. The successful candidate will be responsible for performing daily administrative and clerical tasks, including:

Administrative Support

- Answer and direct customer calls, including service inquiries and emergency requests
- Greet and assist walk-in customers, vendors, and technicians
- Prepare, edit, and proofread service documents, estimates, and reports
- Manage incoming and outgoing mail, deliveries, and parts shipments
- Assist with permitting paperwork, job documentation, and warranty submissions

Dispatching & Scheduling

- Schedule and dispatch plumbing technicians for service, maintenance, and installation calls
- Prioritize jobs based on urgency, technician availability, and location
- Track technician status and job progress throughout the day
- Communicate job details, updates, and parts requirements to technicians
- Coordinate after-hours or emergency service appointments when required
- Maintain accurate records of dispatch times, job notes, and completed work

Office Management

- Maintain and order office supplies




- Organize and update customer files, service history, and equipment records
- Coordinate maintenance or repairs for office equipment and fleet vehicles
- Keep office areas clean, organized, and presentable

Data & Record Management

- Enter and update customer information, work orders, invoices, and quotes in the service management system
- Track parts, materials, and inventory levels as needed
- Process payments for retail service calls
- Maintain property management contact lists and documentation

Communication & Coordination

- Act as a liaison between customers, technicians, suppliers, and management
- Communicate scheduling changes, delays, and follow-ups to customers
- Assist with planning installations, coordinating materials, and confirming job details
- Help prepare meeting materials, reports, and internal communications

Support to Management and Operations

- Help with marketing tasks such as sending reminders, posting updates.
- Support safety program administration, training schedules, and record-keeping

Qualifications

- Strong Administrative Assistance and Clerical Skills for organizing schedules, maintaining records, and managing daily office operations
- Proficiency in Phone Etiquette and Communication to effectively handle customer and team interactions
- Experience in Executive Administrative Assistance for supporting senior staff with tasks such as scheduling appointments, managing correspondence, and handling confidential information
- Attention to detail and problem-solving skills for efficient task management
- Proficiency in computer applications, including word processing, spreadsheets, and office software
- Ability to multitask in a fast-paced environment and prioritize effectively
- Previous experience in administrative or office roles is preferred

📌 Plumbing Dispatch / Administrative Assistant (Winnipeg)
🏢 Legacy Mechanical Services
📍 Winnipeg