Elevate customer relationships as a Mid-Market Customer Success Manager. Drive adoption and retention with strategic guidance on a cutting-edge AI-driven content creation platform. In this remote role, you will manage a portfolio of SMB customers, acting as their trusted advisor.
Your focus will be on facilitating success at scale while ensuring long-term growth and retention. Through business reviews and high-impact conversations, you'll identify renewal opportunities and collaborate cross-functionally to influence product development and share best practices. Key Responsibilities:
- Manage a diverse portfolio of SMB accounts
- Drive customer adoption of platform features
- Conduct regular business reviews and performance assessments
- Collaborate with Product and Marketing teams
- Identify opportunities for account renewals and expansions Requirements:
- Minimum 2 years in customer success or support in SaaS
- Experience with managing multiple high-velocity accounts
- Commitment to remote work in a startup atmosphere
- Solid English communication skills, verbal and written
- Proficient in analytical problem-solving and prioritization Shape the future of content creation by helping customers harness the power of innovative technology effectively.