Join Pigment as a Renewals Manager to enhance customer retention in a rapid-paced SaaS environment. Utilize your commercial acumen to oversee the renewal lifecycle effectively. In this role, you will take complete ownership of the renewal process for a high-volume portfolio.

By analyzing customer health and engagement, you will proactively identify risks and strategize to mitigate potential churn. Your partnership with internal teams—including Sales and Customer Success—will ensure alignment in approaches to customer retention and value realization. Key Responsibilities:

- Oversee the full renewal lifecycle for multiple accounts
- Proactively identify churn risks using customer data
- Collaborate on renewal proposals and negotiate terms
- Keep CRM updated for accurate renewal data
- Work with Sales on multiyear commitments and expansion plans Requirements:
- 3+ years in SaaS renewals or customer success
- Strong negotiation and customer-facing skills
- Skilled at interpreting customer usage and health signals
- Experienced in handling competing account priorities
- Proficient with Salesforce or similar CRM tools Drive customer loyalty and satisfaction with strategic renewal management at Pigment.

📌 Renewals Manager Role at Pigment (Toronto)
🏢 Pigment
📍 Toronto