Select how often (in days) to receive an alert: Product Specialist Crushing Primary Location: West Perth, WA, AU Our world depends on rocks, minerals, metals and other raw materials – the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable up-to-date life. Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth’s natural resources. Join nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you’re supported by a growth culture built on safety, wellbeing, inclusion and collaboration. This is your opportunity to make an impact and rise above the possible. Job posting end date:08/04/2026 Who we are? Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise. Our Global Organisation strives on positive change to our World by offering sustainable solutions for their Mining equipment. Our people are highly motivated, self-automated and driven. Our culture Our values of high ambition-always, customer in centre, getting it done together and being open and honest guide our everyday decisions and way of working. They are the guiding principles we expect everyone to act accordingly,



and we believe that by living our values we will build a common, thriving culture. Only those with full working right in Australia need apply. Introduction to the Role The Product Specialist - Crushing will drive customer success by maximising crusher performance, reliability, availability, and safety while providing world-class technical support and contributing to continuous improvement of Metso's crushing solutions and services. The role will leverage technical information, equipment data, CRM case management, and professional reporting to deliver measurable operational and commercial outcomes for both customers and Metso. Key Responsibilities Technical Support & Troubleshooting Serve as a subject matter expert on crushing equipment including jaw crushers, cone crushers, gyratory crushers, and crushing plants. Provide advanced technical expertise in troubleshooting, maintenance, operation, and optimisation Serve as the primary technical specialist for crushing technologies, supporting customers, field service teams, and sales teams Investigate equipment failures, process deviations, and operational issues using structured root cause analysis methodologies. Provide technical input for crushing circuit upgrades, modernisation projects, and equipment selection activities.



Escalate complex technical issues to Tier 2 support teams, (product and Engineering) teams when required. Customer & Site Support Provide remote and on-site technical support for crushing equipment throughout the equipment lifecycle. Support installation, commissioning, audits, process optimisation, and performance guarantee testing activities. Review crusher inspections and condition assessments, providing recommendations for corrective actions and lifecycle improvements. Support escalated warranty issues, customer complaints, and lead critical technical issues resolution Work closely with customers to optimise crushing circuit performance, liner utilisation, availability, and maintenance strategies. Data Analysis & CRM Management Analyse operational, maintenance, reliability, and performance data to identify trends, root causes, and opportunities for improvement. Monitor and manage technical support cases within Salesforce CRM, ensuring timely updates, accurate documentation, and effective resolution. Own the end-to-end case management process including prioritisation, escalation, customer communications, and closure. Review CRM case trends and service metrics to identify recurring issues, response time improvements, and product improvement opportunities. Prepare high-quality internal reports, management summaries, customer reports, and executive presentations using technical and operational data. Manage improvement initiatives through analysis of service data, customer feedback, and operational performance trends. Support Product Sales, Service Sales, and

📌 Product Specialist Crushing (Perth County)
🏢 Metso
📍 Perth County