About NewrestSpecialist in out-of-home catering in 54 countries, and the only player to intervene in all sectors of catering and related services, Newrest is one of the world leaders in multi-sector catering. Our 36,000 committed and talented employees do what is necessary to offer consumers balanced, diversified and tasty meals while scrupulously respecting hygiene and food safety standards. https://www.Newrest.Eu/This is a temporary position to replace an employee on maternity leave. The successful candidate will assume the responsibilities of the Customer Service Manager for the duration of the leave and ensure the continuity of operations and customer service activities.ResponsibilitiesTECHNICAL DATA SHEETSCreate missing technical data sheetsReview and correct existing technical sheetsCreate new items in the systemPrint technical manuals for each department before the launch of a new cycleCreate and monitor cycle rotation tables by airlineCreate “plating guides” and “menus” documents for each airline and each cycleCreate boarding bills and/or ratio tablesQDS (Quality Department System)Respond to customer complaints and follow up on corrective actions internallyLog customer complaints into Newrest internal Quality Management System (QMS)COSTINGS / PRICING / BILLINGCosting: Calculate meal costs and set sales prices for client offersMonitor and update client price listsCommunicate internally all price updates to be applied in WinflightCreate flight templates in WF FlightsVerify prices on the first flights of each cycleCOMMERCIAL REPRESENTATIONRespond to customer requests and coordinate actions with department heads; ensure proper implementationReceive customers and present new menus in collaboration with the kitchen (presentations)Act as the local representative for clients and manage day-to-day relationships at the stationWelcome clients during visits and tastings to audit service quality (Chef Tables)As a Customer Service Manager you are the main interface between airline customers and internal teams.You will ensure that all operational information (flight schedules, manuals, menu changes, and any other instructions) is communicated to all key personnel. You will ensure that instructions are clearly understood, implemented, and followed.You will closely monitor compliance with service delivery standards (flight checks, Chef Tables, etc.). You will ensure accurate billing and that all items are invoiced at the correct prices.You will maintain excellent relationships with stakeholders to build strong and long-term operational and commercial partnerships.You will ensure fluid and centralized communication between clients and internal operations.You will monitor crew feedback and provide appropriate responses within 24 hours. You will follow up on corrective actions to ensure proper closure.You will contribute to business development by building relations with current clients and supporting contract negotiations.You will ensure the airline quality dashboard is properly maintainedBachelor’s degree in Business Administration, Hospitality Management, Food Service Management, Operations Management, or a related field.1–2 years of experience in customer service, operations coordination, airline catering, hospitality, or a similar environment.Strong organizational skills with the ability to manage multiple priorities in a fast-paced operational setting.Excellent communication and interpersonal skills with a strong customer-oriented mindset.Ability to coordinate effectively with different internal departments such as kitchen, quality, operations, and logistics.Good analytical skills and attention to detail, particularly in managing operational data, pricing, and documentation.Comfortable using Microsoft Office (Excel, Word, PowerPoint) and operational or ERP systems.Ability to handle customer requests, follow up on complaints, and ensure timely resolution of issues.Fluency in English is required; French is an asset.#J-18808-Ljbffr

📌 (Can) Customer Service Manager (Winnipeg)
🏢 Brunel
📍 Winnipeg