Become a key player in shaping tenant satisfaction as a Resident Experience Manager at Hazelview Property Services. Oversee crucial operations and foster a service-oriented culture for residents. In this role, you will guide a team across both Administrative and Resident Services functions.

As a player-coach, establishing service protocols, monitoring operations, and addressing tenant concerns will be your primary focus. Your foundational leadership will be vital during the lease-up period as you aim to deliver an exceptional resident experience. Key Responsibilities:

- Supervise coordination of resident services and administration
- Set priorities and scheduling for front desk operations
- Conduct performance evaluations and provide coaching




- Lead training initiatives during lease-up to establish standards
- Manage online reputation and address resident issues Requirements:
- 4-5 years in property management or customer experience
- 2 years of leading a team required
- Knowledge of Ontario's Residential Tenancies Act necessary
- Proficient in Yardi or comparable software
- Robust interpersonal skills and communication proficiency Utilize your managerial expertise to enhance the resident experience at Hazelview Property Services.

📌 Resident Experience Manager Role at Hazelview (Toronto)
🏢 Hazelview Properties Services
📍 Toronto