Elevate airport operations with the Greater Toronto Airports Authority as the Director, Terminal Experience and Groundside Services. Lead a team and innovate for exceptional passenger experiences in a hybrid work environment. Reporting to the Executive Director, this role oversees 140+ professionals all focused on delivering seamless and customer-centric terminal services at Toronto Pearson.

The Director will shape operational excellence, drive innovation, and enhance safety standards, aligning all activities with GTAA's strategic vision. This is a unique opportunity to impact the future of airport operations and redefine passenger journeys. Key Responsibilities:

- Set vision and lead annual operating plans
- Ensure operational reliability and passenger flow




- Champion customer experience through innovative programs
- Drive continuous improvement initiatives for all service touchpoints
- Lead emergency preparedness and operational resilience planning Requirements:
- 10+ years in airport or large-scale operations
- Proven track record in operational excellence
- Robust leadership in multi-stakeholder environments
- Bachelor’s required; Master’s preferred
- Ability to obtain Transportation Security Clearance Bring your visionary leadership and passion for innovation to transform the Toronto Pearson airport experience.

📌 Responsable du Service Planning (H/F) (Toronto)
🏢 Greater Toronto Airports Authority
📍 Toronto