Join Clio as a Senior Manager, focused on customer success applications in a hybrid or remote setting. Leverage your technical expertise and leadership skills to enhance legal technology.As a Senior Manager at Clio, you'll lead the CS Platforms team responsible for enhancing the post-sale customer experience. Your role will combine hands-on leadership with platform management in an AI-first environment. Experience in Salesforce and AI development will be needed to excel.Key Responsibilities:
- Lead the development of the CS Platforms team
- Manage the post-sale platform stack including Salesforce
- Design and implement AI solutions using Claude
- Handle vendor relations for AI support
- Collaborate on stakeholder roadmaps and strategiesRequirements:
- 5+ years of Salesforce experience, especially Service Cloud
- 3+ years leading technical teams
- Proficient in Git and pull-request-based processes
- Expertise in AI development tools
- Proven track record in managing SaaS vendorsBring your technical leadership and cutting-edge mindset to Clio's Customer Success team.#J-18808-Ljbffr