Drive success for entrepreneurs as Micromart's Senior Customer Success Manager. Help owner-operators enhance performance and expand their Smart Store businesses with your expertise.In this role, you will coach owner-operators and help them navigate operational challenges. You must analyze store performance, develop growth plans, and conduct educational webinars. As a pioneer in the Customer Success team, you’ll create playbooks and processes that benefit the operators while enhancing their experience and performance across the board.Key Responsibilities:
- Coach operators on running successful Smart Stores
- Analyze performance data to suggest improvements
- Develop growth strategies for new store openings
- Host webinars to educate owner-operators
- Serve as operator voice to internal teamsRequirements:
- 5+ years in Customer Success or business coaching
- Proven record in improving entrepreneurial performance
- Solid skills in relationship building and client management
- Data-driven approach to identify growth opportunities
- Experience with SMB technology is a plusBring your entrepreneurial spirit and leadership to empower a community of small business owners at Micromart.#J-18808-Ljbffr

📌 Senior Customer Success Manager At Micromart (Toronto)
🏢 Micromart
📍 Toronto