PURPOSE AND SCOPE Supports FME Canada’s mission, vision, core values and customer service philosophy. Adheres to the FME Canada Compliance Program, including following all regulatory and division/company policy requirements. FUNDAMENTAL DUTIES & ACTIVITIES CUSTOMER SERVICE Responsible for driving the FME Canada culture through values and customer service standards. Accountable for outstanding customer service to all external and internal customers. Develops and maintains effective relationships through timely communication. Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.



PRINCIPAL RESPONSIBILITIES AND DUTIES Achieve projected quarterly sales budget by promoting FME products in line with approved sales strategies and pricing. Manage field expenses consistently with the FME Business Travel and Expense Policy and regional budget, and submit weekly expense reports. Document and report promptly all customer complaints regarding the use of FME products in accordance with Health Canada regulations. Utilize sales, marketing, and CRM tools to achieve territorial goals and gather local market data. Maintain current sales funnels and action plans for all opportunities within the territory. Develop and maintain

📌 Territory Manager (Richmond Hill)
🏢 Fresenius Medical Care
📍 Richmond Hill