Supervise and support field service technicians up to 20 direct reports to achieve operational and customer service objectives. Plan and assign work to optimize resource utilization and meet service and project commitments. Monitor service KPIs, productivity, backlog, and SLA performance. Provide technical guidance and support for complex customer issues. Drive continuous improvement initiatives to enhance service delivery and operational efficiency. Collaborate with cross-functional teams to drive continuous improvement initiatives and maintain strong stakeholder relationships. Build solid customer relationships and support issue resolution. Coach, develop, and evaluate technician performance. Ensure compliance with safety, quality, and regulatory requirements. Achieve financial and operational objectives by targeting a zero-contract cancellation level, high margins, growth of the contract base, and driving additional billable work Support operations and logistics of Honeywell’s Ottawa office. Requirements Post-Secondary education in engineering, business, or a related field. 5+ years of experience in Mechanical, Building Automation, HVAC, Security or Fire industry. 2+ years of experience leading field service, maintenance, or technical service teams including knowledge of service operations, scheduling, and workforce management.



Able to obtain Secret Level Clearance with the Government of Canada Must be able to travel up to 25% of the time in the National Capital Region. Valid G Driver’s license required Core Competencies Demonstrates expertise in supervising field service technicians, optimizing resource utilization, and driving continuous improvement initiatives to enhance service delivery. Possesses strong technical guidance capabilities and a solid understanding of compliance with safety, quality, and regulatory requirements. Highest-signal resume keywords Field Service Team Leadership Service Operations Management Continuous Improvement Initiatives Customer Relationship Management Regulatory Compliance ATS Optimization Keywords Hard Skills Mechanical Systems Knowledge Building Automation HVAC Systems Security Systems Fire Safety Systems Workforce Management Scheduling KPI Monitoring Technical Support Performance Evaluation Soft Skills Coaching Collaboration Problem Solving Communication Stakeholder Relationship Management Certifications & Qualifications Post-Secondary Education in Engineering Post-Secondary Education in Business Secret Level Clearance Industry Keywords Field Service Maintenance Technical Service Operational Efficiency Customer Service Objectives Safety Compliance Quality Standards Financial Objectives Contract Management Logistics Support #J-18808-Ljbffr

📌 Senior Field Service Supervisor (Ottawa)
🏢 Jobtailor
📍 Ottawa