At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. This position is hourly, and the starting pay rate is $35.00/ hour, and eligibility for an incentive target of $1,800.00 which is contingent upon achieving both individual and company performance objectives.

The pay range above is not a guarantee of compensation but reflects the potential total compensation for this role at the time of this posting based on the assigned job grade. This job posting is for an existing vacancy. The Sales & Service Representative (SSR) is responsible for the end-to-end delivery of Integrated Customer Solutions (ICS) at assigned customer sites.

Operating across multiple customer programs and inventory solutions, the SSR manages inventory, procurement, replenishment, and customer support to ensure operational excellence, a differentiated customer experience, and strong business performance. This is a fly-in/fly-out (FIFO) position flying from Edmonton, AB supporting our mining client on site in Hope Bay, Nunavut. The successful candidate will work a 14 days on / 14 days off schedule, with camp accommodations provided during the work rotation.

All travel to and from the site is arranged and covered by the company. While on site, you will reside in a fully serviced camp environment. Deliver end-to-end Integrated Customer Solutions (ICS) services across Managed Stores/Cribs, KeepStock (VMI/Vending), Managed MRO, and Integrated Supply programs, ensuring effective inventory management, procurement, replenishment, and service execution.

Manage





Grainger and non-Grainger materials to maintain inventory accuracy, product availability, and operational efficiency through forecasting, replenishment, inventory optimization, and asset management activities. Execute customer transactions, procurement activities, and order fulfillment through Grainger and customer systems, ensuring accuracy, timely delivery, and effective issue resolution. Build strong customer relationships by providing responsive service, resolving complex issues, communicating the Grainger Value Proposition, and supporting customer satisfaction, retention, and growth.

Support sourcing activities, inventory strategies, vending and VMI solutions, and integrated supply programs to meet customer operational requirements. Leverage reporting, tools, and product knowledge to drive sales growth, operational performance, continuous improvement, and customer success. Maintain compliance with Grainger, customer, and regulatory safety standards while supporting a safe, organized, and skilled work environment.

Provide flexible support across customer service, sales, operational, branch, and warehouse activities as required.

High School

Diploma/GED required ~1+ years customer service experience required ~ Demonstrates a strong work ethic and personal commitment to get the job done ~ Demonstrated focus on “wowing” the customer with exceptional service ~ Knowledge of industrial and/or safety products is preferred ~ Superior interpersonal,



problem solving and customer service skills to effectively build relationships ~ Proficient computer skills and aptitude ~ Post Secondary education or equivalent work experience ~ The position may require you to attend at our customers’ sites. Some customers may have alcohol and drug screening policies for on-site contractors and vendors. You may be required to submit to such customer screening procedures as and when requested as a condition of being permitted on such sites. ~ This role may require you to attend customers’ sites and adhere to safety requirements in accordance with applicable health and safety legislation, as it relates to wearing personal protective equipment (PPE) on certain customer sites.

Details of these requirements will be provided during the recruitment process. Some customers may have alcohol and drug screening policies for on-site contractors and vendors. You may be required to submit to such customer screening procedures as and when requested as a condition of being permitted on such sites.

Medical, dental, vision and prescription drug coverage Paid time off (PTO) and up to 12 company holidays per year (dependent on home province) Life insurance coverage, including spousal and dependent life insurance.

Employee Family Assistance

Program to help team members with physical, emotional, mental, financial and other concerns Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability.

📌 Sales & Service Representative (Fly in/Fly out - 14/14) (Edmonton)
🏢 Grainger
📍 Edmonton