Join Manulife as a CRM Business Analyst and work in a hybrid model in Waterloo, Ontario. Specialize in Salesforce enhancements that boost user experience and operational efficiency. In this critical role, you will report to the Manager of CRM Strategy and collaborate with business stakeholders and technology teams.

Your expertise in Salesforce combines with business analysis skills to recommend solutions that drive business value. The perfect candidate is proactive, curious, and capable of managing multiple priorities in a quick-paced environment. Key Responsibilities:

- Build partnerships with stakeholders to identify CRM opportunities
- Conduct analysis to pinpoint business process improvements
- Develop and document business requirements effectively




- Support project delivery from conception to continuous improvement
- Manage testing activities to ensure quality outcomes Requirements:
- At least 3 years of experience in Business Analysis or related fields
- Proven knowledge of Salesforce capabilities
- Strong analytical, critical thinking, and communication skills
- Experience in supporting CRM-driven processes
- Salesforce Administrator Certification preferred Become a key player in enhancing CRM systems at Manulife and drive business results.

📌 Salesforce-Focused Business Analyst Role (Ottawa)
🏢 Manulife Insurance Malaysia
📍 Ottawa