About Us

At Crimson Hair Salon, we pride ourselves on creating a warm, elevated, and welcoming experience for every client who walks through our doors. We are looking for an organized, proactive, and outgoing Salon Coordinator to be the heartbeat of our front desk and keep our day-to-day operations running smoothly.

Position Summary

As our Salon Coordinator, you are the first and last impression for our guests. You will oversee front desk operations, manage client bookings, handle client checkout, coordinate salon logistics, assist with basic social media marketing, and ensure the salon space remains immaculate, fully stocked, and welcoming.

Key Responsibilities

1. Guest Experience & Front Desk Operations

- Warm Greetings & Hospitality: Welcome clients upon arrival, guide them to their seats, offer beverages, and maintain a high standard of customer care.
- Appointment Scheduling & Communications: Manage scheduling using Fresha, answer phone calls, monitor the waitlist, respond to emails, and follow up on missed calls/voicemails.
- Check-In & Check-Out: Handle guest checkouts, process daily cash-ins, and manage payment terminals.
- Appointment Confirmations: Confirm upcoming appointments daily to optimize the booking schedule.

2. Daily Opening & Closing Procedures

- Opening: Prepare the salon for opening—turn on signage/lights/music, handle morning cash drawer setup, check messages/emails, general cleaning/dusting, and set up the refreshment station.
- Closing: Execute end-of-day cash reconciliation, complete sweep/mop routines, secure facilities, check seasonal elements, and plug in terminals.

3. Salon Upkeep, Maintenance & Inventory

- Salon Cleanliness: Execute daily and weekly cleaning checklists (including front desk deep cleans, window washing,



and bathroom sanitization).
- Beverage & Towel Station: Keep towels/capes washed and folded, clean coffee bar mugs, and keep pods/water restocked.
- Inventory & Ordering: Receive, verify, and log retail shipments into Fresha; assist with email inventory checks and regular product restocking.
- Stylist Support: Assist stylists with spot sweeps, check that end-of-shift duties are completed, and report operational items to leadership as needed.

4. Marketing & Social Media Coordination

- Content Creation: Produce engaging posts and stories, draft captions, and tag appropriate accounts.
- Marketing Schedules: Develop and submit content calendars and promotional ideas for management approval prior to posting.

Qualifications & Skills

- Software/Tech Proficiency: Experience with Fresha (or similar salon management booking software) and basic Microsoft Excel would be an asset.
- Customer Service Excellence: Solid interpersonal skills with a friendly, professional phone and face-to-face demeanor.
- Organizational Abilities: Ability to multitask, manage shift schedules, prioritize daily/weekly checklists, and keep retail areas organized.
- Social Media Savvy: Basic understanding of marketing, social media scheduling, and content creation for salon promotions.
- Attention to Detail: Pride in maintaining a spotless, organized, and smooth-running salon environment.

Schedule & Availability

- Weekly Monday to Friday.

Benefits & Perks

- Hourly Rate - tbd

How to Apply

If you are detail-oriented, love working with people, and thrive in a vibrant salon setting, we’d love to hear from you! Please submit your resume along with a brief description of why you'd be a great fit for our team.

Pay: $18.25-$22.00 per hour

Work Location: In person

📌 Salon Coordinator (Kelowna)
🏢 Crimson Hair Salon
📍 Kelowna