Become a Remote Help Desk Support Specialist at Jefferson Theododore Lawn Care, providing excellent technical assistance to users. Use your strong troubleshooting skills to ensure a seamless support experience.In this full time remote role, you'll assist users with diverse technical issues, from hardware to software concerns. A strong communicator, you'll log tickets and escalate complex challenges while keeping users informed throughout the support process.Key Responsibilities:- Provide remote support via phone, email, and chat- Troubleshoot hardware, software, and network issues- Log and track support tickets in the system- Perform password resets and account access support- Document solutions and improve the knowledge baseRequirements:- 1+ years in help desk or technical support- Strong knowledge of Windows/macOS systems- Experience with remote support tools- Basic networking knowledge (TCP/IP, VPNs)- Excellent communication and problem-solving skillsLeverage your tech skills and contribute to a supportive team at Jefferson Theododore Lawn Care.#J-18808-Ljbffr

📌 Help Desk Support - Remote (Winnipeg)
🏢 Echoworx
📍 Winnipeg